Jackie Bennings
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Office Manager
Ingadale Industries Inc.
02.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development for Manufacturing clients
Account Development Manager
InSchoolwear
02.2010 - 02.2016
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Mentored junior team members on best practices for account management, fostering a culture of continuous learning and development.
- Excelled at building rapport with key decision-makers within each account to foster trust and loyalty.
- Strengthened client relationships through frequent communication and proactive problemsolving.
- Organized regular client meetings to review progress, discuss concerns, and outline future goals.
- Enhanced revenue generation by identifying upsell opportunities within existing accounts.
- Delivered exceptional customer service by addressing concerns promptly, maintaining open lines of communication, and providing timely updates on project status.
Education
High School Diploma -
Danforth Technical School
06-1977
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Quality Assurance for Manufacturing Clients
- Document management
- Relationship building
- Scheduling
Languages
English
Full Professional
Timeline
Office Manager
Ingadale Industries Inc.
02.2016 - Current
Account Development Manager
InSchoolwear
02.2010 - 02.2016
High School Diploma -
Danforth Technical School
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