Jackie Barron

Received, reviewed and analyzed Employer information returns, inquiries and reports in order to take corrective action to resolve identified issues, including updating accounts or statements. Responded to inquiries from Employer filers regarding the submission and processing of information returns, verifying returns to be processed. Contacted Employers by telephone or in writing for additional information and correcting or amending returns accordingly.

• Created activity calendar & newsletter engaging many residents, family members & staff to lead programs adding to the residents quality of life.
• Implemented & monitored a wide variety of daily activities and lead many of these programs successfully.
• Maintained established department plans, policies & procedures regarding such things as quality assurance, infection control, safety & ensured compliance by life enrichment team members, according to corporate policies & regulatory compliance.
• Participated in semi- annual audits conducted by regional director & annual audits conducted by Retirement Homes Regulatory Authority.
• Planned for appropriate outings for residents that support their overall health, safety & well being.
• Scheduled activities designed to encourage residents to socialize among themselves & enjoy time with family members.
• Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
• Organized & lead special events such as Valentine's day, Canada day, Christmas, Hanukkah & New year's parties.
• Successful implementation & maintenance of programs that speaks to the physical, intellectual, emotional, social, environmental, spiritual & vocational dimensions of wellness.
• Analyzed program effectiveness & provided feedback to modify, adapt & optimize the resident's experience.
• Developed new programming on a regular basis to drive resident engagement.
• Collaborated with team members to include them in leading activities & events, offering support & guidance to ensure a successful outcome.
• Supervised staff & facilitated orientation programs for new life enrichment team members.
• Monthly weekend manager on duty overseeing all aspects of daily operations & was readily available to support residents, families & team members. A detailed report was sent to all department leaders at the end of the weekend.

• Researched, planned, organized & delivered Current Events to Retirement Residences in the GTA.
• Programs were in a relaxed discussion format that encouraged participation. Provided staff with evaluations & audits of the program. Guided the group dynamics and provided assistance to group members when required. Built strong relationships with staff, management, family members & clients. Provided the highest level of customer service by ensuring that each participant felt valued, had an enjoyable experience & benefited from this program. Interaction with over 500 Seniors on a regular basis.
• Participated in networking events to establish & cement community & industry connections.
• Promoted business on social media platforms to maximize brand identity & generate revenue.
• Developed business & marketing plans & prepared monthly financial reports.

• Worked with members on an ongoing basis towards achieving their goals. Created individualized fitness programs based on abilities & needs. Managed day to day operations of fitness facility. Created promotional materials, hired & trained new staff to enable the health club’s peak performance, Customer service & problem solving. Sold memberships and renewals Established & cultivated business relationships in the community.
• Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily & implementing improvement strategies.