Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JACKIE AMSTER

JACKIE AMSTER

Huntington Beach,CA

Summary

Qualified Event Manager with strong background in event management. Successfully coordinated numerous high-profile events, ensuring seamless execution and client satisfaction. Demonstrated expertise in vendor negotiations and budget management to deliver outstanding results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Event Coordinator & Administrative Assistant

Mariners Christian School
03.2022 - Current
  • Planned and executed large-scale community events including Ladies Luncheon, Grandparents Day, Mornings with Moms, and Donuts with Dads.
  • Led school-wide event strategy and logistics, ensuring seamless coordination across faculty, staff, and volunteers.
  • Worked closely with school leadership and the parent community to align events with institutional goals and family engagement priorities.
  • Strengthened stakeholder relationships through consistent communication, collaborative planning, and a focus on memorable guest experiences.

Lecturer, Hospitality Management

California State University, Long Beach
01.2023 - Current
  • Teach university-level courses including Event Planning in Hotels and What Happens in Vegas, focused on large-scale event execution and real-world hospitality operations.
  • Instruct students on end-to-end hotel event coordination, including vendor sourcing, site logistics, and guest experience design.
  • Provide hands-on training in vendor management, contract negotiation, budget planning, and hotel-client communication strategies.
  • Received the highest satisfaction rating for lecturers, the FCS 6.0 club.
  • Bridge academic theory with industry practice, integrating technology, brand alignment, and ROI analysis into course content.
  • Mentor students aspiring to roles in event management, hotel sales, and hospitality operations.

Operations Manager

Laguna Dana Urgent Care
01.2020 - 01.2022
  • Directed operations and logistics across clinical functions; oversaw staff of 20+ in high-volume, fast-paced healthcare environment.
  • Designed and executed over 100 corporate COVID-19 testing events, applying event management best practices to optimize scheduling, on-site flow, and service delivery.
  • Elevated customer satisfaction scores from 2.0 to 4.5 through proactive communication, feedback loops, and process redesign.

Lead Event Coordination Expert

BEL Event Productions
01.2019 - 01.2021
  • Owned full lifecycle of B2B and B2C events—from ideation and stakeholder alignment through post-event analytics and reporting.
  • Strategized and executed complex event logistics including vendor negotiations, budget management, run-of-show planning, and contingency design.
  • Boosted bookings 10% MoM through client-focused service and strategic upselling.
  • Delivered brand-consistent, high-impact experiences, increasing average revenue per event by $5,000 and strengthening client retention.
  • Self-motivated, with a strong sense of personal responsibility.

Event Manager

Newport Beach Marriott Hotel & Spa
01.2017 - 01.2019
  • Coordinated all social events, corporate functions, and large-scale conventions hosted at the hotel, ranging from intimate executive meetings to 1,000+ attendee galas and trade shows.
  • Managed every phase of event execution—from client onboarding and vision alignment to floor plans, audiovisual setup, and banquet coordination—ensuring seamless alignment with Marriott’s brand and hospitality standards.
  • Partnered closely with internal sales and marketing teams to convert leads into bookings, resulting in a 25% increase in annual event revenue.
  • Specialized in high-profile, high-pressure events including media-covered political functions, overseeing vendor schedules, security requirements, press check-ins, and contingency planning.
  • Delivered exceptional guest experiences by fostering strong relationships with clients, customizing event deliverables, and acting as the primary point of contact from initial contract to final invoice.

Marketing Executive

Your Neighborhood Urgent Care
01.2011 - 01.2017
  • Developed go-to-market campaigns and corporate branding for 8 new locations, aligning creative and outreach with business goals.
  • Built B2B pipelines by cultivating strategic relationships with corporate HR leaders for workers’ compensation services.
  • Spearheaded local event activations, resulting in 3x patient traffic and market expansion.

Education

MTA - Tourism Administration

George Washington University
Washington, DC
01.2010

BA - Communications

California State University Long Beach
Long Beach, CA
01.2007

Skills

  • Comprehensive Event Lifecycle Ownership (from concept to post-event reporting)
  • Strategic Event Design Aligned with KPIs and Business Objectives
  • High-Impact Stakeholder Collaboration & Vendor Negotiation
  • Financial Planning, Budget Optimization & ROI Tracking
  • Cross-Functional Leadership & Team Enablement
  • Integrated Marketing & Multi-Channel Promotion Execution
  • Expertise in Live, Virtual, and Hybrid Event Formats
  • Executive-Level Communication & Public Speaking
  • Lecture development

Certification

Certified Meetings Professional, CMP

Timeline

Lecturer, Hospitality Management

California State University, Long Beach
01.2023 - Current

Event Coordinator & Administrative Assistant

Mariners Christian School
03.2022 - Current

Operations Manager

Laguna Dana Urgent Care
01.2020 - 01.2022

Lead Event Coordination Expert

BEL Event Productions
01.2019 - 01.2021

Event Manager

Newport Beach Marriott Hotel & Spa
01.2017 - 01.2019

Marketing Executive

Your Neighborhood Urgent Care
01.2011 - 01.2017

MTA - Tourism Administration

George Washington University

BA - Communications

California State University Long Beach

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JACKIE AMSTER