jackie alvarado
LOS ANGELES
Summary
Dynamic professional with a strong background in security and healthcare, notably at Legacy Global. Proven expertise in incident reporting and superior customer service, enhancing safety and patient care. A reliable team player skilled in problem-solving and staff supervision, dedicated to fostering positive environments and achieving operational excellence.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Legacy Global
07.2024 - 08.2025
- Monitored premises to ensure safety and security of personnel and property
- Conducted regular patrols to identify and address potential security threats
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed
- Implemented access control measures, verifying identification of individuals entering facilities
- Assisted in preparing incident reports, detailing events for management review
- Trained new staff on safety protocols and emergency procedures for enhanced preparedness
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Certified Nursing Assistant
Santa Anita Convalescent Hospital
06.2022 - 01.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments through adherence to infection control protocols.
- Documented patient care accurately in electronic health records, enhancing communication with healthcare team.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Educated patients and families on health management practices and post-discharge instructions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Assistant Manager
Rainbows Clothing Store
02.2020 - 03.2021
- Supervised daily operations to enhance customer service and store efficiency.
- Trained and mentored staff to improve product knowledge and sales techniques.
- Developed and implemented visual merchandising strategies to increase store appeal.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Resolved customer inquiries and concerns, promoting positive shopping experiences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Surveillance
- Patient care
- Reliable team player
- Direct patient care
- Bathing assistance
- Vital signs monitoring
- Activity planning
- Pediatric care
- Customer service
- Money handling
- Problem-solving
- Time management
- Staff supervision
- Sales growth
- Business development
- Multitasking and organization
Certification
- Security Guard- 6843994
CNA - Certified Nurse Assistant 01293804
- Basic Life Support -CA20812
Languages
Spanish
Full Professional
Timeline
Security Officer
Legacy Global
07.2024 - 08.2025
Certified Nursing Assistant
Santa Anita Convalescent Hospital
06.2022 - 01.2024
Assistant Manager
Rainbows Clothing Store
02.2020 - 03.2021