Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacki Brenneman

Toronto,Canada

Summary

Store Manager with a proven record at lululemon, achieving a 15% revenue increase and significantly improving guest experience scores. Skilled in team building and strategic planning, with a focus on enhancing employee engagement and operational efficiency. Expertise in implementing improvements that drive customer satisfaction and overall store performance.

Overview

10
10
years of professional experience

Work History

Store Manager

lululemon
Toronto, Canada
12.2022 - Current
  • Achieved successful launch of lululemon pop-up store in Toronto, surpassing first-year goals at 110%.
  • Led hiring and training of team, ensuring smooth collaboration with strategic partners during opening.
  • Executed community engagement initiatives to enhance store visibility and customer traffic.
  • Guided ambassador in obtaining Community Initiatives Fund for Q1 2023 funding.
  • Elevated guest experience score from 69 to 83 within one quarter.
  • Directed revenue growth, realizing a 15% increase compared to previous year.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Collaborated with corporate teams to align store goals with company initiatives.
  • Conducted performance reviews to assess team strengths and areas for improvement.
  • Facilitated leadership transition by implementing comprehensive role mapping and training plans.
  • Improved Pulse Survey results by 22% through focused strategic initiatives.

Assistant Store Manager

lululemon
Toronto, Canada
08.2018 - 11.2021
  • Partnered with Regional Product Lead through co-leading and co-creating regional product training, regional product calls and store product walkthroughs. Acted as Regional Product Lead and attended Canada Product Calls. Lead through enrolment and support of region.
  • Supported leaders in accelerating to ASM roles.
  • Owner of schedule from September 2020 – Nov 2021. Supported multiple peers in region, by offering coaching and support on schedule.
  • Led a growing $15.5 million dollar business alongside store manager, drove results through strategy, agility, and leading through my team. Supported leaders in accelerating to ASM roles.
  • Owned product pillar. Saw results through overseeing VM, product launches, product management, sell through, and back of house operations.
  • Increased team accountability through positive acknowledgement, open communication, documentation keeping up team morale and focus on development.
  • Coached and taught team on store operations, overseeing all scheduled hours, numbers, metrics, product management, logistics and reports. Saw success overseeing the managing of hours through enrolment and coaching with my peers, leaders and team.
  • Trained and saw success through SBL successor. Showed agility when I had to train two new SBLs with turnover and movement. Set SBL up to meet hiring by-when’s that led us to a successful Q4 in 2018 and 2019.
  • Trained and mentored team members on customer service practices.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Led daily operations to ensure store efficiency and excellent customer service.

Store Business Lead

lululemon
Toronto, Canada
02.2018 - 08.2018
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Implemented onboarding programs to ensure smooth integration of new hires.
  • Monitored employee performance and provided feedback for improvement opportunities.

Key Leader

lululemon
Toronto, Canada
09.2016 - 02.2018
  • Resolved customer inquiries and complaints in a professional manner.
  • Collaborated with management to implement process improvements on the floor.
  • Performed daily opening and closing procedures according to established guidelines.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.

Educator

lululemon
Toronto, Canada
12.2015 - 08.2016
  • Assisted customers with product selection and provided exceptional service.
  • Maintained inventory levels and organized merchandise displays effectively.

Education

B.Sc. - Advertising and Marketing, English and Psychology

Fashion Institute of Technology
New York City, NY
09.2014

Skills

  • Team building and leadership
  • Customer service management
  • Revenue growth strategies
  • Performance management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Strategic planning
  • Cash handling accuracy
  • Operational improvement
  • Loss prevention strategies
  • Employee engagement initiatives
  • Staff training and onboarding
  • Sales strategy development
  • Community engagement
  • Employee supervision and motivation
  • Sales analysis
  • Project management
  • Team development
  • Employee retention strategies

References

References available upon request.

Timeline

Store Manager

lululemon
12.2022 - Current

Assistant Store Manager

lululemon
08.2018 - 11.2021

Store Business Lead

lululemon
02.2018 - 08.2018

Key Leader

lululemon
09.2016 - 02.2018

Educator

lululemon
12.2015 - 08.2016

B.Sc. - Advertising and Marketing, English and Psychology

Fashion Institute of Technology

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Jacki Brenneman