Jackeline Diaz
Lake Forest
Summary
Dedicated medical professional with a strong background in surgical coordination, excellent patient care, and complex schedule management. Highly skilled in administrative tasks, patient communication, and surgical scheduling maintenance. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in a fast-paced medical environment. Knowledgeable in medical billing, insurance coding, and insurance verification, with over 10+ years of experience in patient handling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Advanced Eye Medical Group
08.2021 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Provide patient information about surgeries and provide treatment plan documentation
- Review medical history and current information to provide accurate information to surgeons
- Verify insurance coverage and obtain pre-authorizations
- Schedule appointments, register patients and distribute sample pharmaceuticals as prescribed
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Arrange pre-operative and post-operative appointments for surgical patients
- Communicate surgery requirements to nursing teams for smooth operation delivery
- Complete clerical duties and tasks for clinic administration in a busy office assisting up to 4 Physicians
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Carefully transcribed phone messages and relayed to appropriate personnel
Medical Receptionist
Mission Heritage OBGYN
11.2011 - 08.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care for up to 12 physicians
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Billing Data Analyst
Meridian Medical Products
05.2013 - 12.2013
- Organized paperwork such as charts and reports for office and patient needs
- Checked patient data including insurance, demographic and health history to keep information current
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Responded to correspondence from insurance companies to verify patient's coverage
- Completed skilled administrative work to support all office staff and operational requirements
- Managed the accounting of invoices; prepared month-end, quarterly, and annual reports
- Reported all past due invoices to supervisor or management on a weekly basis
- Resolved payment problems
- Updated banking information for each confidential client
- Effectively communicated with other employees and upper management to ensure complete care of patients
- Fulfilled administrative duties including: completing, scanning and filing paperwork
- Trained new employees on multiple medical billing programs and data entry software
Education
Diploma - Medical Billing And Insurance Coding
UEI College
Encino, CA05-2011
High School Diploma -
Saint Gregory
Los Angeles, CA06-2010
Skills
- Medical office administration
- Insurance Verification
- Surgical scheduling
- Pre-authorization management
- Appointment/Calender management
- Scheduling tests and procedures
- Documentation review and recordkeeping
- Patient charting/EHR/EMR
- Typing 50 wpm
- Payment scheduling
- Payment collection/Payment posting
- Billing Support
- Invoice Preparation
- Maintaining financial records
- CMS-1500 Billing Forms
- HIPPA Compliance
- Call center operations
- Professional phone etiquette
- Bilingual in Spanish
Certification
Medical Billing and Insurance Coding
Languages
Spanish
Professional Working
Timeline
Surgical Coordinator
Advanced Eye Medical Group
08.2021 - Current
Medical Billing Data Analyst
Meridian Medical Products
05.2013 - 12.2013
Medical Receptionist
Mission Heritage OBGYN
11.2011 - 08.2021
Medical Billing and Insurance Coding
Diploma - Medical Billing And Insurance Coding
UEI College
High School Diploma -
Saint Gregory
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