Jack Vu

• Set up and adjusted machines for day-to-day operations.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Worked with supervisor to coordinate workflow and updated daily production team accordingly.
• Took part in company-offered training sessions to improve skills and knowledge.
• Inspected final products for defects and flaws using proper QA procedures.

• Opening claims from claimant from employees were fired, quit or other reasons from EDD of California.
• Production making of 12 cases per hour/30/40 a day
• Participate on teams/ zoom calls with team members and supervisors remotely

Receiving customer phones needs to be labeled for the AXI (Automated X-Ray Inspection) to detect the receiving phones from production. After labeled, the phones are loaded to a specific phone model boards to insert to the machine. The AXI will x-ray the phone and scan through the phone determined the phone is repairable or not. After the phones are scanned and the results of fail or pass, the operator process the phone back to the production to process the repairing the phones.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Engaged in learning and development opportunities to promote continued performance improvement.
• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Consistently maintained [Number]% customer service satisfaction ratings through quality control and [Action].
• Educated customers on company systems, form completion and access to services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

• Took on additional shifts during peak work periods to keep projects on schedule.
• Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and junior on-site staff.
• Prepared machines for daily use by calibrating and performing preventive maintenance.
• Replaced worn-out machine parts and produced tests for quality standards.
• Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
• Supported machine operators in setup and operation of production equipment resulting in efficient runs.
• Managed inventory control and entered results into data system.
• Set up and adjusted machines for day-to-day operations.
• Loaded supplies into machines by hand or by hoist.

• Organizing binders into cabinets inside the supply room
• Entering volunteer data logs in the computer
• Comparing volunteers logs from copies to originals
• Filing copies of the volunteers logs into binders

• Process incoming mail by sorting and distributing to staff
• Process outgoing mail, answering phone calls and greet public and consumers at front counter
• Filing,copying all documents,
• All duties as assigned by supervisor
• Completing projects from staff manager

• Creating Forms for events using MS Word or Excel and Powerpoint
• Assisting staff facilitate events on campus
• Organizing office space
• Delivered materials to other departments

• Filling medical chart sheet
• submitting payroll hours
• organizing files into binders
• Using my Microsoft Word, Excel skills on the computer
  

• Filing papers into binders
• organizing files into folders
• answering phone calls
• typing notes from employers

• Testing Iphone 11 through iPhone 15 screen, battery, Face ID and camera.
• Calibrating the functions on the units of the face ID and the camera for the production line making sure the iPhone works well before send to repair department
• Average number calibrating phones about 100+
• counting the many units left before the shift ends how many units been calibrated and repair for the day shift.
• cleaning up our station before the swing shift crew comes in.