Jack Rosenzweig-Gaglio
IRVINE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Fine Dining Server
Sushi Roku - Innovative Dining Group
04.2024 - Current
- Memorized the entire alcohol menu as well as learning in-depth knowledge regarding sake.
- Learned in-depth knowledge regarding Japanese cuisine, the Japanese language, as well as the food menu.
- Taken care of SWANs and VIPs which are regulars to the restaraunt.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server
Lucilles Smokehouse BBQ
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Server Trainer
California Pizza Kitchen
08.2022 - 02.2024
- Collaborated with the Company Executive Chef to attend to the Barilla Pasta Co. and CPK Board of Directors meeting.
- Taken care of a multitude of VIPs including, CPK Board of Executives 3 times as well as the Laguna Niguel City Council 3 times.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
Server
Olive Garden
06.2021 - 07.2022
- Quickly became a certified trainer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Brought food safety concerns to management and collaborated with them to create new protocol to address these issues.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Economics
Saddleback College
Mission Viejo, CAAssociate of Arts - Liberal Arts And General Studies
Saddleback College
Mission Viejo, CAAssociates For Transfer - Economics
Saddleback College
Mission Viejo, CABachelor of Arts - Economics
California State University - Fullerton
Fullerton, CA05.2025
Skills
- Daily specials memorization
- Detail Oriented
- POS system operations
- Service prioritization
- Excellent Communication Skills
- High-volume dining
- Exceptional customer service
- Food inspection
- Training and Development
- Cleanliness Standards
- Menu Expertise
- Sales Abilities
Hobbies
- Movie Fanatic
- Video and Board Games
- Skydiving
- Leaning hobbies:
-Chess
-Knots
-Sudoku
-etc.
Timeline
Fine Dining Server
Sushi Roku - Innovative Dining Group
04.2024 - Current
Server
Lucilles Smokehouse BBQ
11.2023 - Current
Lead Server Trainer
California Pizza Kitchen
08.2022 - 02.2024
Server
Olive Garden
06.2021 - 07.2022
Associate of Arts - Economics
Saddleback College
Associate of Arts - Liberal Arts And General Studies
Saddleback College
Associates For Transfer - Economics
Saddleback College
Bachelor of Arts - Economics
California State University - Fullerton
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