Jack Park
Cambridge,ON
Summary
Dynamic Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager: Key Account Management
TradeBeyond (Formerly CBX Software)
10.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio.
- Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages.
Enterprise Account Executive
Loadlink Technologies
11.2023 - 08.2024
- Managed book of business of ~$3M in recurring annual revenue. Responsible for all account management, retention, and account growth.
- Grew book of business by 15% in first 6 months of 2024, through net new logo acquisitions and account renewal/upgrades.
- Developed extensive network of industry contacts to generate leads and maintain a robust pipeline of prospects.
- Facilitated client success by maintaining open lines of communication and addressing concerns promptly, fostering long-lasting business relationships.
- Participated in trade shows and conferences, representing the company''s brand on national level.
- Managed portfolio of high-value accounts, ensuring timely renewals and upselling opportunities.
- Negotiated contracts with key stakeholders, securing long-term partnerships and revenue growth.
Account Manager
Loadlink Technologies
12.2022 - 11.2023
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Completed ~$500k in annualized revenue in final quarter in this position
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Corporate Sales Manager
Bell Canada
02.2017 - 10.2021
- Tracked pipeline data, won vs. lost opportunities, and lead generation to develop sales funnel
- Actively drove traffic and sales through community outreach, cold-calling, and organizing sales events
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Managed, hired, and developed top talent to strengthen workflow and productivity
- Established and cultivated solid business relationships with new or existing customers.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Education
Bachelor of Arts - Social Sciences
McMaster University
Hamilton2014
Certificate - Business Studies
Mohawk College
Hamilton2014
Certificate - Workplace Mental Health Leadership
Queens University
Kingston2017
Skills
- Relationship building and management
- CRM (Salesforce)
- New Account Creation
- Training and development
- Strategic thinker
- Personnel development
- Operations
- Goals and performance
- Systems and software programs
- Sales Solutions
- Prospecting and Cold Calling
- Strong Lead Development Skills
Accomplishments
- Achieved year over year growth across several product lines and geographic markets
- Supervised teams of 5 - 12 staff members.
- Exceeded monthly store sales goals on a consistent basis.
- Achieved "Rookie of the Year" for OUA Water Polo with all-time scoring record.
- Nationally carded athlete
- Team Ontario Captain
Certification
- First Aid/CPR Certified
Hobbies
- Swimming
- Water Polo
- Basketball
- Reading works of fiction
- Discovering new places
Timeline
Manager: Key Account Management
TradeBeyond (Formerly CBX Software)
10.2024 - Current
Enterprise Account Executive
Loadlink Technologies
11.2023 - 08.2024
Account Manager
Loadlink Technologies
12.2022 - 11.2023
Corporate Sales Manager
Bell Canada
02.2017 - 10.2021
Bachelor of Arts - Social Sciences
McMaster University
Certificate - Business Studies
Mohawk College
Certificate - Workplace Mental Health Leadership
Queens University
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