Jack O'Donnell
Roseville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to work. Ready to help team achieve company goals.
Enthusiastic and reliable professional that takes pride in providing excellent service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Oakmont of Westpark
08.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with residents.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - English Literature
Sacramento State
Sacramento, CA05-2027
Associate of Arts - English Literature
Sierra College
Rocklin, CA05-2025
Skills
- Customer service
- Strong work ethic
- Positive and professional
- Server training
- Calm demeanor
- Team member support
- Multitasking and organization
- Upselling techniques
- Professional appearance
- Task prioritization
- Team collaboration
- Supply restocking
Timeline
Server
Oakmont of Westpark
08.2022 - Current
Bachelor of Arts - English Literature
Sacramento State
Associate of Arts - English Literature
Sierra College
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