JACK O'CONNOR
San Francisco
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Sales professional with strong background in customer engagement and relationship building. Known for effectively driving sales through persuasive communication and adaptability to changing market conditions. Highly reliable team player committed to achieving sales targets and fostering collaborative environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Top Golf
Burlingame
09.2025 - Current
- Delivered exceptional customer service, fostering strong relationships with guests.
- Crafted and served diverse beverages to enhance customer experience.
- Oversaw bar inventory, maintaining optimal stock levels to meet customer demand.
- Maintained cleanliness and organization of the bar area.
- Conducted training sessions for new bartenders on standard procedures and beverage recipes.
Bartender
Dave and Buster
10.2023 - 05.2025
- Served high customer volumes during special events and busy nights, enhancing customer experience and satisfaction.
- Managed cash handling duties, ensuring accuracy in accounting and minimizing discrepancies at shift's end.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Opened and closed bar according to established procedures, ensuring smooth operations and readiness for each shift.
Cook
Freshies Lobster Rolls
02.2023 - 04.2023
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed multiple orders simultaneously while maintaining high quality and presentation standards.
- Ensured compliance with health and safety regulations by maintaining a clean and sanitary workspace.
- Maintained clean and organized work areas to enhance safety and quality in food preparation.
Door Salesman
A and J power washing
12.2022 - 02.2023
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.
- Nurtured customer relationships through effective communication, leading to new business opportunities.
- Listened to customers to understand needs and developed tailored solutions.
Server Assistant
Ruth's Chris Steak House
10.2022 - 01.2023
- Delivered exceptional guest experiences through personalized and attentive service.
- Provided attentive service, anticipating guest needs to improve overall dining experience.
- Coordinated customer deliveries and assisted with order fulfillment, enhancing customer satisfaction.
Busser
Nick's Rockaway
05.2021 - 08.2021
- Prioritized delivering quick and friendly customer service in all interactions.
- Monitored tables to refill drinks and address requests promptly.
- Maintained cleanliness in indoor and outdoor dining areas by removing trash, wiping tables, and restocking napkin dispensers.
- Ensured supplies like linens and trays were stocked and in good condition.
Volunteer
St Cecilia Catholic Church
08.2015 - 05.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Fire Extinguisher Technician
Pacific Fire Safety
05.2016 - 07.2016
- Assisted in the development of training materials for new technicians, ensuring a comprehensive understanding of industry best practices.
- Developed strong relationships with suppliers, allowing for better pricing options and increased profit margins for the company.
- Collaborated with other departments within the company to ensure seamless coordination on projects, optimizing overall efficiency and success rates.
- Minimized equipment downtime by performing preventative maintenance on fire extinguishers.
Education
Bachelor of Arts - Business and entrepreneurship
Boise State University
Boise, ID12-2025
High School -
Archbishop Riordan High School
San Francisco, CA01-2021
Skills
- Cold calling
- Menu memorization
- Multi-Task Management
- Safe food handling
- Budgeting
- Table setting arrangements
- Creative problem solving
- High-volume dining
- Effective customer upselling
- Customer satisfaction
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
Certification
Food handler's safety certificate
Community Service & Volunteer Work
Saint Cecilia Church, Volunteer, San Francisco, CA, 2013-01, 2017-06, Conducted surveys and organized events at the school., Was in charge of ensuring that the highest quality standards were met., Followed the organization's procedures and instructions to maintain safety., Provided assistance to senior citizens., Raise awareness among young people and encourage them to participate in social and charitable activities.
References
Dave and Buster's Manager (Felcia) - (208) 781-9655
Freshies Lobster Rolls General Manager (Brian) - (208) 713-6249
Nick's of Rockaway Beach General Manager (Ryan) - (650) 438-1236
Timeline
Bartender
Top Golf
09.2025 - Current
Bartender
Dave and Buster
10.2023 - 05.2025
Cook
Freshies Lobster Rolls
02.2023 - 04.2023
Door Salesman
A and J power washing
12.2022 - 02.2023
Server Assistant
Ruth's Chris Steak House
10.2022 - 01.2023
Busser
Nick's Rockaway
05.2021 - 08.2021
Fire Extinguisher Technician
Pacific Fire Safety
05.2016 - 07.2016
Volunteer
St Cecilia Catholic Church
08.2015 - 05.2017
Bachelor of Arts - Business and entrepreneurship
Boise State University
High School -
Archbishop Riordan High School