JACK O'CONNOR
San Francisco
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Sales professional with strong background in customer engagement and relationship building. Known for effectively driving sales through persuasive communication and adaptability to changing market conditions. Highly reliable team player committed to achieving sales targets and fostering collaborative environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Dave and Buster
10.2023 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cook
Freshies Lobster Rolls
02.2023 - 04.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Door Salesman
A and J power washing
12.2022 - 02.2023
- Listened to customers to learn about their needs and put together the best possible solutions.
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.
- Used communication skills to nurture customer relationships, which resulted in lucrative business opportunities.
Server Assistant
Ruth's Chris Steak House
10.2022 - 01.2023
- Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
- Provided attentive service and assessed guest needs ahead of time.
- Ensured exceptional guest experiences through attentive service.
Busser
Nick's Rockaway
05.2021 - 08.2021
- Checked on all tables to refill drinks and respond to requests at appropriate intervals.
- Made a point of emphasizing quick and friendly customer service.
- Double-checked that supplies like linens and trays were in good condition and restocked any items that were running low.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
Volunteer
St Cecilia Catholic Church
08.2015 - 05.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Fire Extinguisher Technician
Pacific Fire Safety
05.2016 - 07.2016
- Assisted in the development of training materials for new technicians, ensuring a comprehensive understanding of industry best practices.
- Developed strong relationships with suppliers, allowing for better pricing options and increased profit margins for the company.
- Collaborated with other departments within the company to ensure seamless coordination on projects, optimizing overall efficiency and success rates.
- Minimized equipment downtime by performing preventative maintenance on fire extinguishers.
Education
Business and entrepreneurship
Boise State University
Boise, IDHigh School - undefined
Archbishop Riordan High School
San Francisco, CA01.2021
Skills
- Cold calling
- Menu memorization
- Multi-Task Management
- Safe food handling
- Budgeting
- Table setting arrangements
- Creative problem solving
- High-volume dining
- Effective customer upselling
- Customer satisfaction
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
Certification
Food handler's safety certificate
Timeline
Bartender
Dave and Buster
10.2023 - 05.2025
Cook
Freshies Lobster Rolls
02.2023 - 04.2023
Door Salesman
A and J power washing
12.2022 - 02.2023
Server Assistant
Ruth's Chris Steak House
10.2022 - 01.2023
Busser
Nick's Rockaway
05.2021 - 08.2021
Fire Extinguisher Technician
Pacific Fire Safety
05.2016 - 07.2016
Volunteer
St Cecilia Catholic Church
08.2015 - 05.2017
High School - undefined
Archbishop Riordan High School
Business and entrepreneurship
Boise State University
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