Jack Murado
London,Ontario
Summary
Dynamic Customer Support Specialist with a proven track record at Marriott, excelling in CRM software and technical troubleshooting. Recognized for reducing call handling time and enhancing customer satisfaction through effective problem-solving and empathetic communication. Committed to fostering teamwork and collaboration to drive service excellence and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Marriott
01.2025 - Current
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Customer Support Specialist
NTT DATA Services
01.2024 - 02.2025
- Reduced average call handling time through effective problem-solving techniques and efficient communication skills.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Store Receiver
Walmart
01.2019 - Current
- Improved store efficiency by receiving, processing, and organizing incoming shipments promptly.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Reduced product loss by implementing proper storage techniques for perishable items and maintaining a clean work environment.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
Store Stocker
Walmart
09.2017 - 12.2018
- Supported sales goals by ensuring timely restocking of fast-moving items during peak hours.
- Reduced stock discrepancies by conducting periodic inventory checks and correcting errors in the system.
- Prepared stores for special events or promotions by setting up signage, banners, or other visual aids as required.
Education
Bachelor of Arts - Sociology Criminology
University of Western Ontario
London, ON04-2023
Skills
- CRM software
- Live chat support
- Salesforce
- Technical troubleshooting
- Problem-solving
- Microsoft windows and office
- Teamwork and collaboration
- Customer communication and empathy
ACTIVITIES & VOLUNTEER EXPERIENCE
• Church Youth Leader, St Joseph Catholic Church (2014 - 2019) – Led community projects and digital communications
• Care Home Volunteer, Elmwood Place Retirement Residence (2014 - 2018) – Supported social activities and engaged with elderly residents.
Timeline
Customer Support Specialist
Marriott
01.2025 - Current
Customer Support Specialist
NTT DATA Services
01.2024 - 02.2025
Store Receiver
Walmart
01.2019 - Current
Store Stocker
Walmart
09.2017 - 12.2018
Bachelor of Arts - Sociology Criminology
University of Western Ontario
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