Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Jack Murado

Jack Murado

London,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Sun Life
London, ON
01.2023 - Current
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Recorded all customer interactions into the database system accurately and completely.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.

Department Manager

Walmart
09.2021 - Current
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Handled shift overstock, restocking and inventory control.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Supervised staff of 12 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Online Moderator

Olympus DAO
06.2021 - 04.2022
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Networked to identify potential new clients and expand geographic territories.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Handled customer inquiries and suggestions courteously and professionally.

Store Receiver

Walmart
01.2019 - 08.2021
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Handled day-to-day shipping and receiving overseeing more than 40 packages per day

Stocker Associate

Walmart
09.2017 - 11.2018
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Dispose of damaged or defective items, or return them to vendors
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.

Education

Bachelor of Arts - Sociology and Criminology

WESTERN UNIVERSITY
London, ON
04.2023

Skills

  • Inventory and Supply Management
  • Goals and Performance
  • Retail Management
  • Coaching and Mentoring
  • Microsoft PowerPoint
  • Computer Proficiency
  • Analytical and Critical Thinking
  • Decision-Making
  • Multitasking Abilities

Affiliations

Western Football Team Member:

  • Organized Student-Athlete responsibilities
  • Further Developed teamwork and communication skills

St Joseph Chaldean Catholic Church Volunteer:

2011-1017

  • Lead youth groups in weekly activities
  • Organize Masses including microphone and lighting checks
  • Control social media and newsletters of the church for daily/weekly updates

Revera Elmwood Place Long Term Care Home:

January 2015-April 2018

  • Organize and plan out activities for residents such as game nights, music nights
  • Socialize with residents and spend time with them
  • Organize after school programs where elementary students spend time with different residents

Timeline

Customer Support Specialist

Sun Life
01.2023 - Current

Department Manager

Walmart
09.2021 - Current

Online Moderator

Olympus DAO
06.2021 - 04.2022

Store Receiver

Walmart
01.2019 - 08.2021

Stocker Associate

Walmart
09.2017 - 11.2018

Bachelor of Arts - Sociology and Criminology

WESTERN UNIVERSITY

Similar Profiles

CREATE PROFILE
Jack Murado