Jack Mahony
Los Angeles,California
Summary
Accomplished Restaurant Manager with a proven track record at Zaytinya, enhancing customer loyalty and optimizing labor costs. Skilled in POS system operation and conflict resolution, I excel in recruiting and training teams for peak performance. My strategies ensure operational efficiency and service excellence, significantly improving profitability and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Zaytinya
09.2024 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Trained and currently lead server and runner teams, ensuring consistent performance, exceptional service standards, and effective teamwork.
Restaurant Manager
Prima Donna
01.2024 - 09.2024
- Expert in guest recovery, adept at resolving concerns with professionalism and empathy to ensure guest satisfaction and loyalty.
- Managed server schedules, coordinated training programs, and oversaw the hiring process to ensure optimal team performance and staffing efficiency.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Etta
10.2022 - 12.2023
- Developed and implemented innovative strategies to optimize labor costs while maintaining operational efficiency and service quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cafe Supervisor
Etta
12.2021 - 09.2022
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Skills
- Restaurant operations management
- Point of sale (POS) system operation
- Customer loyalty
- Recruitment
- Staff scheduling
- Conflict resolution techniques
Timeline
Restaurant Manager
Zaytinya
09.2024 - Current
Restaurant Manager
Prima Donna
01.2024 - 09.2024
Restaurant Manager
Etta
10.2022 - 12.2023
Cafe Supervisor
Etta
12.2021 - 09.2022
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