Summary
Overview
Work History
Education
Skills
Certification
Summary Profile
Affiliations
References
Timeline
Generic

JACK GRATTAN

Calgary,Canada

Summary

Compassionate professional with 5 years of experience in delivering exceptional customer service. Demonstrates adaptability and quick learning abilities, excelling in both team-oriented and independent problem-solving scenarios. Committed to safety and resourcefulness, with a strong desire to enhance skills and contribute to organizational success. Effective communicator with a collaborative approach, ready to provide innovative insights and a dedicated work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lumber Yard Worker

Brink Forest Products
Prince George, British Columbia
06.2024 - 12.2025
  • Organized lumber stock by product type and size for streamlined access.
  • Collaborated with team members to enhance workflow efficiency in yard operations.
  • Operated saws, forklifts, and wood splitters to process materials safely.
  • Adhered to safety protocols to mitigate risks associated with heavy material handling.

Customer Fulfillment Associate

Walmart
Prince George, Canada
09.2024 - 04.2025
  • Maintained clean and safe work environment while efficiently picking and packing customer online orders, guaranteeing precision and quality

Animal Care Attendant

Kimberley, Canada
06.2023 - 04.2024

Ensured well-being of animals through regular feeding, watering, and grooming.

Monitored animals for signs of illness or injury to maintain health standards.

  • Cleaned living spaces to promote hygiene and comfort for animals.
  • Administered medications as required to support recovery and health.
  • Provided exercise routines to enhance physical condition and overall fitness.
  • Maintained detailed records of animal care activities for accurate tracking.
  • Promoted health and safety protocols to safeguard animals' welfare.

Customer service/ Yard Hand

Home Hardware
Kimberley, Canada
04.2023 - 03.2024
  • Ensured outstanding customer service delivery in yard area to support client needs.
    Helped load product orders efficiently into vehicles, improving overall workflow.
    Confirmed accuracy of lumber dimensions and quantities while assembling orders per sales invoices.
    Managed manual handling of products for optimized restocking and relocation processes.

Customer Service Attendant

Lickity Split Ice cream
Kimberley, Canada
06.2022 - 08.2022
  • Efficiently took orders and processed customer requests.
    Scooped ice cream and prepared sundaes and milkshakes to meet customer preferences.
    Maintained cleanliness in serving area to uphold health standards.

Education

Post-Degree Certificate - Animal Welfare program

Thompson Rivers University
Kamloops
09-2025

New Driver Program - Safety

AMA Driving School
Calgary, AB
09-2025

High School Diploma -

Selkirk Secondary School
Kimberley, BC
01-2004

Skills

  • Service excellence
  • Verbal and written communication
  • Phone etiquette
  • Problem solving
  • Organizational skills
  • Cash handling and clerical skills
  • Order fulfillment
  • Training new employees
  • Dependability and honesty
  • Emergency response
  • Team collaboration
  • Eagerness to learn
  • Strong work ethic
  • Safety protocols
  • Time management
  • Product packaging
  • Forklift operation
  • Product inspections
  • Animal care
  • Canine enrichment activities
  • Basic dog obedience
  • Pet first aid

Certification

  • First Aid certificate / Adult and child CPR & AED certificate
  • WHIMIS 2024-25
  • Fear Free Professional Certification Veterinary program
  • AMA Driving Program
  • SellSafe Cannabis Training
  • ProServe Liquor staff training AGLC training program
  • SMART - ProTect AGLC training for licensed premises, safety
  • SMART - Reel Facts AGLC training for responsible gambling behaviour

Summary Profile

Compassionate individual with 5 years extensive experience in delivering quality customer service. Highly adaptable, quick learner, proven to thrive in both collaborative and independent problem-solving environments. Safety-oriented, and resourceful, passionate about growing my skills, and looking forward to joining your organization to further the ongoing success of the team.

Affiliations

  • Fursona artist and character designer
  • Artist
  • Writer
  • Outdoor enthusiast

References

References available upon request.

Timeline

Customer Fulfillment Associate

Walmart
09.2024 - 04.2025

Lumber Yard Worker

Brink Forest Products
06.2024 - 12.2025

Animal Care Attendant

06.2023 - 04.2024

Customer service/ Yard Hand

Home Hardware
04.2023 - 03.2024

Customer Service Attendant

Lickity Split Ice cream
06.2022 - 08.2022

Post-Degree Certificate - Animal Welfare program

Thompson Rivers University

New Driver Program - Safety

AMA Driving School

High School Diploma -

Selkirk Secondary School
JACK GRATTAN