Jack Getzlaf
Calgary,Alberta
Summary
Diligent professional with a proven track record in customer service and time management, honed at Hastings House Country House Hotel. Excelled in guest relations and administrative skills, fostering team collaboration and enhancing customer satisfaction. Skilled in problem-solving and verbal communication, adept at creating positive first impressions and managing high-stress situations efficiently.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hastings House Country House Hotel
05.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Art Panel Building
The Mosaic Fabricators
09.2019 - 09.2020
- Contributed to a positive work environment by fostering strong communication between colleagues and actively participating in team meetings.
Sales Associate
Lowes
05.2018 - 08.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Business Administration
Southern Alberta Institute of Technology
Calgary, AB07.2026
High School Diploma -
Centennial High School
Calgary, AB06.2017
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Telephone Etiquette
- Administrative Skills
- Guest Relations
- Team Collaboration
- Verbal and written communication
Timeline
Front Desk Receptionist
Hastings House Country House Hotel
05.2024 - 09.2024
Art Panel Building
The Mosaic Fabricators
09.2019 - 09.2020
Sales Associate
Lowes
05.2018 - 08.2019
No Degree - Business Administration
Southern Alberta Institute of Technology
High School Diploma -
Centennial High School
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