Jack Donovan
Los Angeles
Summary
Dedicated Manager with a focus on accountability and proactive problem-solving. Recognized for exceptional work ethic, and commitment to surpassing expectations. Skilled in cultivating effective team dynamics and managing larger groups.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager at city pool
City of Annapolis
Annapolis
05.2021 - 07.2025
- Managed schedules and task assignments, streamlining daily operations for team members.
- Developed comprehensive training materials to enhance onboarding processes for new staff.
- Resolved customer issues promptly, maintaining high quality of service standards.
- Executed opening, closing, and shift change duties to uphold operational excellence.
Delivery Driver
Dominos's Pizza
Annapolis
07.2020 - 10.2020
- Ensured compliance with health department regulations to uphold food safety standards.
- Communicated with customers to maintain satisfaction levels regarding orders.
- Assisted in training new delivery team members on established procedures.
Hair Salon Receptionist
Hudson & Fouquet
Annapolis
01.2019 - 04.2019
- Managed client appointments using salon scheduling software.
- Greeted clients warmly and ensured a positive first impression.
- Handled phone inquiries and provided information about services offered.
- Maintained cleanliness of reception area, creating a welcoming environment.
Education
Some College (No Degree) - International Business
Salisbury University
Salisbury, MDSkills
- Team management
- Schedule coordination
- Training development
- Customer resolution
- Operational procedures
- Staff onboarding
- Conflict resolution
Certification
American Red Cross certifications in Lifeguarding, First Aid and CPR/AED for the Professional Rescuer
References
References available upon request.
Timeline
Manager at city pool
City of Annapolis
05.2021 - 07.2025
Delivery Driver
Dominos's Pizza
07.2020 - 10.2020
Hair Salon Receptionist
Hudson & Fouquet
01.2019 - 04.2019
Some College (No Degree) - International Business
Salisbury University