Jack Dodson
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Dispatcher
Plains Midstream Canada
11.2021 - 10.2023
- Effectively managed daily dispatch operations, including on-call and weekend responsibilities, to coordinate the transportation of trucks to oil wells and pipeline terminals, in strict adherence to customer requests and monthly oil nominations.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Planner/Dispatcher & Administration
Day&Ross Ecommerce
06.2018 - 11.2021
- Oversaw dispatch operations, coordinating a fleet of 20+ trucks for multiple delivery runs and pick-up requests, optimizing routes, and ensuring on-time deliveries.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Optimized inventory control, reducing waste and improving cost efficiency.
Traffic Logistics Clerk
Castledene Transport
07.2014 - 05.2018
- Ensured the accuracy of drivers' paperwork upon completion of their routes, maintaining meticulous records, and promptly resolving any issues
- Assisted in route planning for articulated lorries and provided essential support for logistic operations within a national pallet network.
- Streamlined inventory management by implementing efficient tracking systems.
- Optimized warehouse space utilization for improved organization and product accessibility.
- Reduced order processing time with accurate data entry and timely communication.
- Managed shipment scheduling, ensuring timely delivery of products to customers.
- Enhanced customer satisfaction by resolving shipping discrepancies and addressing inquiries promptly.
Head Chef
Chequers Inn Pub
04.2012 - 02.2014
- Oversaw kitchen operations at a charming village pub, demonstrating leadership by managing cleaning schedules, optimizing stock levels, and innovating menus to enhance the dining experience.
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
Chef de-Partie
The Swan restaurant
01.2009 - 04.2012
- Supervised the daily operations of the hot and cold kitchen stations, consistently achieving high levels of customer satisfaction.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Assisted in staff training, developing strong teamwork and consistency in dish preparation.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
Sales Associate
Weather Seal Windows
01.2008 - 12.2009
- Supported the manager in day-to-day store operations, including staff scheduling, inventory management, and opening/closing procedures.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Business Administration
Mid Kent College
United Kingdom01.2013
Bachelor's Degree - Human Resources & Administration
Midkent College
United Kingdom01.2013
AEC / DEP or Skilled Trade Certificate in Catering and Hospitality -
Mid Kent College
01.2011
High School - High School
Oakwood Park High School
01.2009
Skills
- Logistics (8 years)
- Training & Development
- Freight Experience (9 years)
- E-Commerce
- Supply Chain (8 years)
- Process Improvement
- Management (2 years)
- SAP (1 year)
- Strategic Planning (8 years)
- Supervising experience (3 years)
- Microsoft Powerpoint
- Transportation management systems (8 years)
- Transportation (8 years)
- Data Analytics (4 years)
- Analytics (4 years)
- Forecasting (6 years)
- Quality Assurance (8 years)
- AS400 (4 years)
- Data Analysis (4 years)
- Team Management (3 years)
- Shipping & Receiving (8 years)
- Inventory (8 years)
- Microsoft Office
- Microsoft Word
- Microsoft Excel (8 years)
- Warehouse Management (3 years)
- Training
- Organization Operations & Administrative (5 years)
- Sales and revenue growth strategies (4 years)
- Organization Operations & Administrative (6 years)
- Customer Relationship Management
- Relationship Management
- Negotiation
Certification
Class 5 Drivers License
Languages
English
Native or Bilingual
Relocation Locations
- Calgary, AB
- Edmonton, AB
- Red Deer, AB
- Remote
Timeline
District Dispatcher
Plains Midstream Canada
11.2021 - 10.2023
Planner/Dispatcher & Administration
Day&Ross Ecommerce
06.2018 - 11.2021
Traffic Logistics Clerk
Castledene Transport
07.2014 - 05.2018
Head Chef
Chequers Inn Pub
04.2012 - 02.2014
Chef de-Partie
The Swan restaurant
01.2009 - 04.2012
Sales Associate
Weather Seal Windows
01.2008 - 12.2009
Business Administration
Mid Kent College
Bachelor's Degree - Human Resources & Administration
Midkent College
AEC / DEP or Skilled Trade Certificate in Catering and Hospitality -
Mid Kent College
High School - High School
Oakwood Park High School
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