JACK DEGAETANO JR.
San Pedro
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Innovative team player with a knack for creating efficient solutions to complex engineering problems. Highly experienced in microsoft programs, development, and implementation of innovative systems. Proven track record of successful project completion and meeting project deadlines. Possesses excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
Diligent emplyee with proven record of managing entry and exit points efficiently and courteously. Demonstrated ability to enforce protocols and provide excellent customer service.
Overview
9
9
years of professional experience
Work History
Gate Attendant
Flexi-Van
07.2024 - Current
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Perform walk around inspections of chassis's to create work orders of required repairs.
- Identified repair requirements needed to meet safety and quality standards.
- Managed time efficiently during high-pressure situations to maintain optimal gate operations.
- Excelled in cross-functional teamwork with colleagues whenever assistance was needed during busy periods.
- Enhanced visitor experience by providing friendly and efficient service at the in/out gate.
- Maintained a clean and inviting environment at the in/out gate, setting a positive impression for visitors.
- Demonstrated commitment to continuous improvement by actively seeking and implementing feedback from supervisors and managers.
- Provided essential information on rules, regulations, and safety guidelines to ensure compliance.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
ENGINEER 1
CHC Consulting
07.2021 - 04.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.Collaborated with other departments to coordinate successful project completion
- Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability
- Assisted senior engineers in troubleshooting complex problems
- Created detailed documentation for all engineering processes and procedures
- Communicated regularly with clients throughout the course of each project
- Prepared reports and delivered presentations to communicate engineering results or recommendations
- Ensured adherence to quality standards while maintaining cost-effectiveness in all projects
- Created checklists for review or inspection of completed projects
SERVICE MANAGER
Smart & Final
03.2016 - 07.2021
- Communicated with customers in person and by phone to promote issue resolution and good customer service
- Delegated tasks to employees to effectively complete projects
- Provided exceptional customer service to ensure satisfaction and loyalty
- Resolved customer complaints quickly and effectively
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials
- Led and directed team members on effective methods, operations and procedures
- Managed a team of 10+ employees to provide high-quality service delivery
- Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization
- Uphold established policies and procedures for maximum workplace efficiency
- Identified areas of improvement within the department and implemented solutions accordingly
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Facilitated month-end closing processes, invoicing and journal entries
- Monitored inventory levels and ensured adequate stock was available for customers' needs
- Provided and attended workplace training on improving customer service practices
- Collaborated with other managers to achieve service delivery goals
CUSTOMER SERVICE ASSOCIATE
PCH Hobbies
08.2015 - 03.2016
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Computed sale prices and totaled purchases with POS system or cash register
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Improved and increased store sales through positive attitude and knowledge of products
- Described and explained merchandise and operation of merchandise to customers
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Conferred with customers by telephone or in person to provide product or service information
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Provided accurate information regarding product features and benefits
- Exhibited exceptional organizational skills by managing multiple projects simultaneously within tight deadlines
- Analyzed and collected customer information to prepare product or service reports
Education
Welding Certificate - Welding 3G & 4G
Harbor Occupational Center
San Pedro, CALIFORNIA11.2023
High School Diploma -
San Pedro Senior High School
San Pedro, CALIFORNIA06.2015
Skills
- Computer skills
- Production Design
- Site Surveys
- Digital Design
- Hand Trucks
- Project Drawings
- Strong work ethic
- Honest and dependable
- Punctuality
- Reliability
- Teamwork and collaboration
Timeline
Gate Attendant
Flexi-Van
07.2024 - Current
ENGINEER 1
CHC Consulting
07.2021 - 04.2024
SERVICE MANAGER
Smart & Final
03.2016 - 07.2021
CUSTOMER SERVICE ASSOCIATE
PCH Hobbies
08.2015 - 03.2016
High School Diploma -
San Pedro Senior High School
Welding Certificate - Welding 3G & 4G
Harbor Occupational Center
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