Jack Burgess

• Keeping up to date with guests requests upon arrival
• Ensuring cleaners are aware of B2B/check ins/check outs
• Inspect rooms before guest arrival
• Make owners aware of any problems that occurred during a stay
• Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
• Checking in/checking out guests
• Providing local knowledge
• Socializing with customers to improve their experience
• Opening and closing the building/desk.
• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.

• Served food and drinks to customers in 4* hotels and VIP lounges/restaurants at major UK horseracing festivals and major Premier League football grounds (VIP trained)
• Prepared and served food in mobile kiosks
• Tote pool betting operator, worked at UK horse racing days for BritBet (cash handling experience).
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Dealt with customers and investment providers
• Used email, phone and in person meetings as methods of communication
• Used Microsoft Excel/Word/Powerpoint to maintain records and update clients on the performance of their investments.
• Assisted in the development of comprehensive project plans, leading to improved efficiency and productivity.
• Collaborated with cross-functional teams to achieve common objectives efficiently.
• Handled confidential documents securely, maintaining privacy and trust among colleagues and clients.
• Trained new staff members on company policies and procedures, fostering a supportive work environment from day one.

• Engaged in inbound and outbound phone interactions to address customer inquiries regarding benefit payments and advances.
• Conducted follow-up surveys and isolation calls, offering guidance on isolation procedures and efficiently gathering essential information.

Same as above.

• Increased sales by building strong customer relationships and providing excellent service.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Processed transactions accurately while maintaining a high level of customer service.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.