Jack Bragg-Hansen
Sherwood Park
Summary
Ambitious and hardworking individual transitioning into the oil and gas industry, with solid experience in customer service and warehouse operations. Commencing formal petroleum industry training in late 2025, followed by a Petroleum Engineering Technology diploma in 2026, demonstrating a clear commitment to developing technical expertise and leadership capabilities. Proven ability to perform reliably under pressure, excel in team environments, and adapt quickly to new challenges. Eager to leverage practical skills, strong work ethic, and competitive sports discipline to contribute meaningfully to field operations and grow within a dynamic organization.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Trail Appliances
01.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Managed customer accounts, updating information and addressing discrepancies to maintain data accuracy.
- Collaborated with team members to streamline order processing, enhancing overall service delivery speed.
- Assisted in training new staff on customer service protocols and best practices for improved performance.
Warehouse Associate
Trail Appliances
07.2023 - 01.2025
- Operated forklifts and pallet jacks to efficiently move and organize inventory.
- Conducted regular inventory checks to ensure accuracy and prevent stock discrepancies.
- Assisted in loading and unloading appliances, ensuring safe handling procedures were followed.
- Maintained a clean and organized warehouse environment to promote safety and efficiency.
Ice Hockey Player
Sherwood Park Kings
2020 - 2022
- Competed at the AA level, requiring strong commitment, teamwork, and personal discipline
- Attended regular practices, games, and off-ice training while maintaining a demanding schedule
- Built leadership, communication, and time management skills in a competitive team environment
- Followed coaching strategies, adapted quickly to game situations, and stayed focused under pressure
- Represented the team with professionalism during travel and community events
Education
Diploma - Petroleum Engineering Technology
Northern Alberta Institute of Technology
Edmonton04-2028
Certificate - Upstream Petroleum Industry
Southern Alberta Institute of Technology
Calgary, AB08-2026
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06-2024
Skills
- General Labor & Manual Handling
- Warehouse Operations & Inventory
- Customer Service & Communication
- Teamwork & Leadership
- Problem Solving & Adaptability
- Safety Awareness
- Punctuality & Reliability
- Strong Work Ethic
Languages
English
Timeline
Customer Service Representative
Trail Appliances
01.2025 - Current
Warehouse Associate
Trail Appliances
07.2023 - 01.2025
Ice Hockey Player
Sherwood Park Kings
2020 - 2022
Diploma - Petroleum Engineering Technology
Northern Alberta Institute of Technology
Certificate - Upstream Petroleum Industry
Southern Alberta Institute of Technology
High School Diploma -
Salisbury Composite High School