Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jack Bragg-Hansen

Sherwood Park

Summary

Ambitious and hardworking individual transitioning into the oil and gas industry, with solid experience in customer service and warehouse operations. Commencing formal petroleum industry training in late 2025, followed by a Petroleum Engineering Technology diploma in 2026, demonstrating a clear commitment to developing technical expertise and leadership capabilities. Proven ability to perform reliably under pressure, excel in team environments, and adapt quickly to new challenges. Eager to leverage practical skills, strong work ethic, and competitive sports discipline to contribute meaningfully to field operations and grow within a dynamic organization.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Trail Appliances
01.2025 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
  • Managed customer accounts, updating information and addressing discrepancies to maintain data accuracy.
  • Collaborated with team members to streamline order processing, enhancing overall service delivery speed.
  • Assisted in training new staff on customer service protocols and best practices for improved performance.

Warehouse Associate

Trail Appliances
07.2023 - 01.2025
  • Operated forklifts and pallet jacks to efficiently move and organize inventory.
  • Conducted regular inventory checks to ensure accuracy and prevent stock discrepancies.
  • Assisted in loading and unloading appliances, ensuring safe handling procedures were followed.
  • Maintained a clean and organized warehouse environment to promote safety and efficiency.

Ice Hockey Player

Sherwood Park Kings
2020 - 2022
  • Competed at the AA level, requiring strong commitment, teamwork, and personal discipline
  • Attended regular practices, games, and off-ice training while maintaining a demanding schedule
  • Built leadership, communication, and time management skills in a competitive team environment
  • Followed coaching strategies, adapted quickly to game situations, and stayed focused under pressure
  • Represented the team with professionalism during travel and community events

Education

Diploma - Petroleum Engineering Technology

Northern Alberta Institute of Technology
Edmonton
04-2028

Certificate - Upstream Petroleum Industry

Southern Alberta Institute of Technology
Calgary, AB
08-2026

High School Diploma -

Salisbury Composite High School
Sherwood Park, AB
06-2024

Skills

  • General Labor & Manual Handling
  • Warehouse Operations & Inventory
  • Customer Service & Communication
  • Teamwork & Leadership
  • Problem Solving & Adaptability
  • Safety Awareness
  • Punctuality & Reliability
  • Strong Work Ethic

Languages

English

Timeline

Customer Service Representative

Trail Appliances
01.2025 - Current

Warehouse Associate

Trail Appliances
07.2023 - 01.2025

Ice Hockey Player

Sherwood Park Kings
2020 - 2022

Diploma - Petroleum Engineering Technology

Northern Alberta Institute of Technology

Certificate - Upstream Petroleum Industry

Southern Alberta Institute of Technology

High School Diploma -

Salisbury Composite High School
Jack Bragg-Hansen