Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jack Bottomley

Toronto,ON

Summary

Customer-focused professional with fine dining experience and strong knowledge and interest in food and beverages. Is passionate about hospitality, and is able to effectively assess and adapt to ensure continuous operations and provision of exceptional customer service while supporting junior peers.


After 8 years in the corporate world, I am excited about rejoining the industry that I love.

Overview

13
13
years of professional experience

Work History

Maitre D'

Bulrush - Michelin Star
12.2015 - 06.2016
  • Managed customers’ experience and liaison with the kitchen pass to ensure smooth operations.
  • Trained, coached and evaluated subordinates to ensure michelin star standards of service were maintained.
  • Responsible for understanding and relaying the intricacies of dishes and wine pairings as part of a tasting menu experience.


Supervisor

Beerd
09.2013 - 12.2015
  • Oversaw daily operations and was responsible for both open and close activities.
  • Managed both kitchen and bar staff, including training on menu's, and was responsible for quality assurance.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Introduced promotions and incentives to boost sales during slower periods.


Manager

Mjr Tom
09.2011 - 08.2013
  • Gained promotion to station manager at prestigeous events such as Royal Ascot, The Grand National Aintree, and the London 2012 Olympic and Paralympic Games.
  • Responsible for cash handling and liaison with authorities.
  • Worked with brands such as Heineken and Cadbury's.
  • Actively took part in experiential marketing campaigns on behalf of Diageo.
  • Managed and motivated employees to be productive and engaged in work, especially during busy and long hours.
  • Maintained professional, organized, and safe environment for employees.

Senior Consultant - Cybersecurity Strategy and Gov

KPMG
11.2021 - 04.2024
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Underwriter - Cyber and Tech

Beazley Furlonge
06.2017 - 06.2021
  • Managed and grew a portfolio across the Scandinavian and Canadian Markets
  • Collaborated with both brokers and business owners to understand, evaluate, and price their cyber risk for insurance purposes.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations and guidelines.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.


Education

Bachelor of Arts - Politics And International Relations

University of Bristol
Bristol, UK
06.2016

Skills

  • Customer Service
  • Guest Relations
  • Team Management
  • Fine-dining expertise
  • Composure
  • Exceptional communication
  • Strategic Planning
  • Business Development

Languages

English

Timeline

Senior Consultant - Cybersecurity Strategy and Gov

KPMG
11.2021 - 04.2024

Underwriter - Cyber and Tech

Beazley Furlonge
06.2017 - 06.2021

Maitre D'

Bulrush - Michelin Star
12.2015 - 06.2016

Supervisor

Beerd
09.2013 - 12.2015

Manager

Mjr Tom
09.2011 - 08.2013

Bachelor of Arts - Politics And International Relations

University of Bristol

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Jack Bottomley