Overview
Work History
Education
Skills
Timeline
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Jack Baker

Oshawa,ON

Overview

4
4
years of professional experience

Work History

Machine Operator

Burnden Machining
Pickering, ON
10.2022 - Current
  • Part time work
  • Loaded materials into machines safely and accurately, following guidelines.
  • Assisted in the setup of machinery for different production runs based on job specifications, swapping tools, and ensuring material is safely secured before starting the machine.

Loan Processor

LendCare
Pickering, ON
01.2024 - 06.2025
  • Processed loan documents using internal software systems, such as The Edge and Bria, to ensure accuracy and compliance.
  • Collaborated with underwriters to effectively resolve application issues in a timely manner.
  • Assessed fraud alerts and contacted customers to ensure loan accuracy and protect the company.
  • Reviewed credit reports and financial information to assess the creditworthiness and accuracy of applicants.
  • Structured loan packages by verifying the merchant's sale documents to ensure they follow company rules.
  • Evaluated financial statements, and contacted merchants to clarify discrepancies within the provided documents.
  • Fostered a collaborative team environment by proactively offering assistance and sharing knowledge.

Level 1 Helpdesk Agent

AM PM
Birmingham, United Kingdom
10.2021 - 01.2022
  • Documented customer interactions in ticketing systems.
  • Guided customers through step-by-step solutions for common issues.
  • Collaborated with team members to resolve complex problems.
  • Delivered exceptional customer service while managing multiple inquiries simultaneously.
  • Tracked the progress of open tickets using the ticketing system until resolution was achieved, following up on any expiring tickets.
  • Followed up with customers after issue resolution to ensure satisfactory outcomes were achieved.
  • Assigned priority based on the severity of the issues and the company's service agreements with the customers.

Operations Technician

Severn Trent
Birmingham, United Kingdom
03.2021 - 10.2021
  • Created industry-specific guidelines and risk assessments to enhance operational processes.
  • Conducted numerous tests to verify that all site equipment is operational and safe. Including emergency showers, eye baths, and hoses.
  • Performed investigations and assessed work refusals to identify root causes.
  • Analysed data to pinpoint areas for improvement and drive efficiency.
  • Conducted quality checks to ensure adherence to company standards.
  • Managed inventory levels of operational components to optimize supply chain efficiency.
  • Cultivated strong working relationships with staff and management for seamless operations.

Education

High School Diploma -

Halesowen College
Birmingham, United Kingdom
05-2018

Skills

  • Proficient in health and safety compliance from being responsible for conducting various tests at Severn Trent
  • Great attention to detail comes from carefully listening to and verifying information provided by merchants and customers at LendCare
  • Strong customer service skills through interacting with customers to ensure their needs are met in an efficient and timely manner at AMPM
  • Proficient verification practices include double-checking my own and other team members' work to ensure complete accuracy when processing applications at LendCare
  • Familiarity with inventory management from restocking various operation sites at Severn Trent
  • Excellent cross-departmental collaboration skills from communicating with other internal departments in LendCare

Timeline

Loan Processor

LendCare
01.2024 - 06.2025

Machine Operator

Burnden Machining
10.2022 - Current

Level 1 Helpdesk Agent

AM PM
10.2021 - 01.2022

Operations Technician

Severn Trent
03.2021 - 10.2021

High School Diploma -

Halesowen College

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Jack Baker