Jack Arnold

• Assisting the lead guides in group management and terrain selection.
• Digging test snow profiles to assess the snowpack to make safe terrain choices.
• Demonstrating basic avalanche rescue team member skills to guests.
• Providing excellent customer service to ensure guests have a great experience.
• Organised response training for avalanche rescue and first aid incidents.

• On mountain first responder to provide first aid to guests, package and transport them safely in a toboggan to further care.
• Snowpack analysis and avalanche control work. Digging snow profiles to assess the mountain snowpack and work with the avalanche control team to trigger avalanches or mitigate avalanche hazard with explosives or ski cutting.
• Snowmobile operator to transport team members or materials around the mountain.
• Large scale and companion avalanche rescue training
• Hazard marking and mitigation to ensure the mountain is safe for guests
• Rope training for manual chairlift evacuation

• Guiding guests alongside ACMG guides on the Athabasca glacier, including safe route finding and lowering guests into a crevasse, involving on site anchor set up and an improvised Canadian drop loop system.
• Glacial monitoring program - daily data collection of field weather, surface ice loss, solar radiation and ice albedo as well as intermittent GPS tracking. I entered this data from the field into a spreadsheet database and from this created an end of season summary to compare trends and observations from previous years.
• Gear management and ensuring guests are fitted out correctly for the conditions
• Crevasse rescue training
• Excellent customer service and client care providing guests with a unique and educational experience in a beautiful and dynamic landscape.

• Working alongside ski patrol to ensure the mountain is safe for guests.
• Working hard labour in harsh mountain environments in the Canadian Rockies to temperatures as low as -27 degrees Celsius.
• Building and maintaining fences to catch snow to allow for a better snowpack.
• Developed strong skiing skills by having to work in closed areas of the mountain before it was open to public to make the areas safe.

Working the 2023 summer season at the Athabasca Glacier at the Columbia Icefields as the base camp custodian and field support crew. This role involved managing base inventory and the assisting with smooth running of 'Operation Tread Lightly' (a leave no trace guided trip with an ecological and educational focus) and our base camp. Alongside this role I was also deployed most days in the field to support the ACMG guides in our guided trips which involves: recording data and weather observations, guest management, assisting in rigging rope and anchor systems for our technical crevasse lowers and end of day data entry.

• Front of house services and welcoming guests.
• Bar manager on shift which includes managing staff as well as closing duties and balancing POS system.
• Management of stock.
• Delivering products on a tight timeframe.

• Providing an excellent mountain experience for guests.
• Providing in-depth, fun and well structured ski lessons to all age groups from as young as 3 years old to adults of all different abilities.
• Working alongside other mountain departments to assess the conditions to maintain the safety of guests and smooth operation of the mountain resort.

• Consistently improved personal skiing and teaching through internal training and shadowing.
• Led private and group lessons for varying group sizes and of all ages and abilities.