Jack Altman
Overview
4
4
years of professional experience
Work History
Implementation & Client Success Specialist
Rise People
11.2021 - Current
- Onboarded and trained 150+ clients since January 2022, ensuring timely delivery of expert services and fostering long-term client relationships.
- Provided post-implementation guidance and collaborated with project team to seamlessly integrate modules, resulting in increased client satisfaction and revenue growth.
- Assisted account executives in delivering targeted solutions to strengthen client relationships.
- Served as primary point of contact, building positive client relationships for successful project outcomes.
- Managed project timelines and ensured on-schedule delivery of services and smooth onboarding process through effective project management skills.
Small Business Team Lead
Rise People
06.2019 - 10.2021
- Successfully onboarded 600+ clients onto the free platform, Rise Lite, personally leading implementation and support for small businesses with fewer than 20 employees.
- Demonstrated strong leadership by effectively managing and mentoring two team members as head of the small business team.
- Independently managed the free platform during the COVID-19 pandemic for seven months, including daily four-hour live chat support, support ticket handling, and new client onboarding, maintaining high-quality service.
- Received the annual "Above & Beyond" award in 2020 for outstanding performance and unwavering commitment to client satisfaction.
- Instrumental in leading the transition from the free platform (Rise Lite) to the new paid platform, resulting in a successful retention of over 1,000 clients amidst the elimination and replacement of the free platform, resulting in $50,000 in new Monthly Recurring Revenue (MRR).
Skills
- Onboarding and training clients
- Providing post-implementation guidance
- Project management skills
- Interpersonal Communication
- Timely delivery of services
- Fostering long-term client relationships
References
Daniel Breslin - danieltbreslin@gmail.com
Timeline
Implementation & Client Success Specialist
Rise People
11.2021 - Current
Small Business Team Lead
Rise People
06.2019 - 10.2021
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