Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacinta Mercy Watuna

Customer Service/Waitress And Cleaner
Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

24
24
years of professional experience
1
1
Language

Work History

Housekeeping Assistant /House Cleaner

Cleaning Agency
01.2024 - 04.2024
  • Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
  • Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
  • Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
  • Assisted with laundry duties, ensuring timely delivery of fresh linens and towels to guest rooms.
  • Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
  • Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.

Janitorial Cleaner

Kentucky Fried Chicken,Mombasa Road
02.2012 - 06.2016
  • Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
  • Reduced waste by managing recycling efforts and disposing of trash appropriately.
  • Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
  • Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
  • Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
  • Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.

Hospitality Worker

Hotel Afrique Inc
01.2000 - 11.2010
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.

Education

Certificate - Basic Computer Packages

Triad Computer Packages
Nairobi,Kenya
05.2001 -

Diploma - Accounting

Gatumo School Of Accounts
Gatumo,Kenya
05.2001 -

High School Diploma -

Don Bosco Girls Secondary School
Nairobi,Kenya
05.2001 -

Skills

  • Customer Service
  • Food Safety
  • Inventory Control
  • Chemical Handling
  • Health and safety compliance
  • Cleaning practices
  • Basic computer skills

References

1.Laban KipKemboi

Person Support Worker

437 236 9115

Lkemboi07@gmail.com


2.Fr. William Mnyagatwa,CPPS

Associate Pastor/Chaplain

St Rochs Paris/Swahili Catholic Community


3.Dennis Onsongo

Community Social Worker

City of Toronto

dennisombuna78@gmai.com


Timeline

Housekeeping Assistant /House Cleaner

Cleaning Agency
01.2024 - 04.2024

Janitorial Cleaner

Kentucky Fried Chicken,Mombasa Road
02.2012 - 06.2016

Certificate - Basic Computer Packages

Triad Computer Packages
05.2001 -

Diploma - Accounting

Gatumo School Of Accounts
05.2001 -

High School Diploma -

Don Bosco Girls Secondary School
05.2001 -

Hospitality Worker

Hotel Afrique Inc
01.2000 - 11.2010

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Jacinta Mercy WatunaCustomer Service/Waitress And Cleaner