Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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JACINTA OTTI

JACINTA OTTI

Calgary,Canada

Summary

Dedicated crew member with a strong grasp of operational practices and safety standards, ensuring compliance and efficiency in all tasks. Proven ability to follow detailed instructions while contributing valuable field knowledge to enhance team performance. Committed to exceeding expectations and achieving operational goals through teamwork and diligence.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Calgary, Canada
06.2024 - Current
  • Provided exceptional customer service by greeting and assisting customers in a friendly, efficient manner.
  • Prepared and assembled food and beverage orders, following company standards for quality and presentation.
  • Recognized for consistently achieving high customer satisfaction scores during performance reviews.
  • Played a key role in increasing team efficiency during busy shifts, contributing to reduced wait times for customers.
  • Cross-train in multiple positions to assist during busy periods.
  • Supported various counter stations based on demand.
  • Operated kitchen equipment in line with safety standards.
  • Adapted effectively to sudden menu changes or special requests from customers, without compromising the quality of service.

Kitchen Staff Member

Mustard Seed
Calgary, Canada
10.2023 - Current
  • Assisted with preparation of meals in accordance with recipes and dietary requirements
  • Managed time efficiently by multitasking between tasks without compromising the quality of work
  • Maintained high standards of sanitation, hygiene, and safety protocols in the kitchen environment

Venue Service Attendant

Calgary Stampede
Calgary, Canada
06.2023 - 08.2023
  • Provided excellent customer service to guests, ensuring a welcoming and enjoyable experience during events.
  • Stocked shelves and coolers with merchandise regularly.
  • Assisted in the setup and breakdown of event spaces, including seating arrangements, decorations, and audio-visual equipment.
  • Maintained cleanliness and organization of venue spaces, including restrooms, and common areas.
  • Assisted in increasing guest satisfaction through attentive services and proactive problem-solving.

Education

Bachelor of Arts (B.A.) - Political Science

University of Calgary
Calgary, AB
11.2028

High School Diploma -

Father Lacombe School
Calgary, AB
04.2023

Skills

  • Proficient Research Analysis
  • Analytical Problem Solving
  • Customer service experience
  • Critical thinking
  • Advanced Microsoft Excel, Word, and PowerPoint
  • Effective Time Management
  • Strong Interpersonal Communication
  • Collaborative Team Engagement
  • POS System Management
  • Hospitality service expertise
  • Cash handling proficiency

Volunteer Experience

Kitchen Staff Member, Mustard Seed, Calgary, AB, 10/01/23, Current, Assisted with preparation of meals in accordance with recipes and dietary requirements., Managed time efficiently by multitasking between tasks without compromising the quality of work., Maintained high standards of sanitation, hygiene, and safety protocols in the kitchen environment.

Timeline

Crew Member

McDonald's Restaurant
06.2024 - Current

Kitchen Staff Member

Mustard Seed
10.2023 - Current

Venue Service Attendant

Calgary Stampede
06.2023 - 08.2023

Bachelor of Arts (B.A.) - Political Science

University of Calgary

High School Diploma -

Father Lacombe School

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JACINTA OTTI