Overview
Work History
Education
Skills
Briefsummary
Timeline
Cashier

JACINTA OKOLO

Greater Sudbury,Ontario

Overview

6
6
years of professional experience

Work History

Cashier

Dollarama Store
11.2023 - 06.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Responded promptly to requests for assistance and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Representative

Access Bank
12.2018 - 08.2023
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Education

Diploma - Business Administration

Institute of Management And Technology
Enugu

Skills

  • Superior Customer Service Skills
  • Professional Telephone Etiquette
  • Analytical and Problem-Solving Skills
  • Effective Communication (Verbal and Written)
  • Keyboarding/Data Entry (min 25 wpm)
  • Call Center Skills
  • Flexibility
  • Conflict Resolution
  • Time management skills
  • Organizational abilities

Briefsummary

Experienced Customer Service Representative with a proven track record of exceeding client goals in fast-paced environments. Adept at solving customer issues, maintaining professionalism, and enhancing customer satisfaction. Demonstrated ability to handle high-volume inbound calls and provide exceptional service.

Timeline

Cashier

Dollarama Store
11.2023 - 06.2024

Customer Service Representative

Access Bank
12.2018 - 08.2023

Diploma - Business Administration

Institute of Management And Technology

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JACINTA OKOLO