Jacinta Haglund
Oliver,BC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
21
21
years of professional experience
Work History
Store Manager
Bellissima
11.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Sales Associate/ Merchandiser
Revolution Boutique
01.2022 - 01.2023
- Learned nuances of fit, sizing, and durability of women's wear with a continually evolving inventory
- Merchandised and provided superior customer service by assisting customers on the floor as well as counter
- Developed detailed product knowledge in a short time for customers to make confident informed decisions
- Created effective product displays for merchandising from head office directives and available inventory
- Organized the backroom, assembled, and displayed pre-packs, maintained efficient flow of merchandise
- Learned high awareness concerning theft, defective product, and other inventory shrinkage concerns
- Completed planogram adjustments and ensured functional displays according to operating standards
- Worked very well in a team environment as a customer service representative and as a team leader
- Managed time effectively coordinating customer service, inventory, and cleaning/store upkeep
- Gained expertise in skillfully coordinating outfits and providing options for diverse clientele
- Ensure adequate stock levels to support advertisements, promotions, or sale events
- Guided customers through decision making on what product best fits their needs
- Maintained upbeat professional and positive attitude in very busy environments
- Operated computerized sales tracking systems and updated sales transactions
- Knowledge of large base of clothes, fashion and trends for men, and women
- Processing POS cash and credit card payments and entering them in register
- Organized and assembled product displays and ensured inventory security
- Effectively lead a team while maintaining exceptional customer service
- Prioritized daily workload activities based on the needs of the business
- Effectively executed all monetary transactions in busy environments
- Key Holder responsible for opening and closing store duties
- High awareness of stocking, sizing, and inventory
Sales Representative
Spruce Capital Feeds
01.2020 - 12.2020
- Addressed customer inquiries, provided quotes, and processed customer orders via phone, electronically or walk-in
- Researched and analyzed accounts to determine customer short/long term needs to forecast business opportunities
- Developed new prospects and interacted with existing customers to increase sales utilizing product knowledge
- Streamlined the sales process from point of sale to delivery of goods and collection of accounts receivables
- Drove customer satisfaction through solution-based relationships by staying abreast of competitor products
- Developed sales strategies, client relationships and prospect identification for market growth opportunities
- Implemented a problem-solving approach and solid math acumen to promote products and generate sales
- Prepared quotations in accordance with prices, discounts, terms/conditions, and sales policies/procedures
- Processed / invoiced customers and vendors daily, maintained existing, and built new customer relations
- Compliance with all applicable health, safety and environmental policies, procedures, and regulations
- Maintained a high level of product and service knowledge, a professional appearance, and demeanor
- Handled all shipping orders, tracking of goods, returned goods authorizations and returns for credits
- Participated in annual inventory counts and creation of minimum/maximum weekly inventory lists
- Promoted products within customers express needs in order to make informed buying decisions
- Formed strategic associations with key business partners to maintain a competitive edge
- Tracked, monitored, and evaluated sales data for ensuring satisfaction of sales objectives
- Data entry of orders received from customer accounts and outside sales representative
- Completed and verified sales documentation to facilitate delivery of products
District Manager
Bryan's Fashions
01.2004 - 01.2016
- Company Overview: Medicine Hat, AB
- Managed the Medicine Hat and Lethbridge stores from hiring and payroll to banking and theft prevention
- Staff development through increasing product knowledge, customer service experience, coaching and mentoring
- Management of a diverse sales territory, building strong business relationships and establishing key accounts
- Driving customer satisfaction through solution-based relationships by staying abreast of competitor products
- Reviewed sales reports and monitored individual performances, accordingly, ensuring individual targets met
- Drive profitability through continued networking, excellent vendor relations and increased market exposure
- Trained store managers about techniques to increase sales and output, and assisted staff facing problems
- Contributed to the development and implementation of processes to cross train all department members
- Developed annual budgets and reports for the district to present to the business manager for approval
- Evaluated store managers and provided feedback and development opportunities to increase retention
- Provided training, motivation, and evaluation of new and existing sales staff on selling and strategies
- Mentored coworkers and staff on processes and procedures and practices for accurate reporting
- Liaised with sales departments in conducting promotional activities to boost the sales process
- Maintained the financial records and sales records of the district to monitor performance
- Formed strategic associations with key business partners to maintain a competitive edge
- Reviewed previous sales figures to establish and update future sales target and policies
- Monitor and assess the retail outlet's inventory management and profit and loss review
- Track, monitor and evaluate sales data for ensuring satisfaction of sales objectives
- Performed human resourcing for temporary or full-time staffing requirements
- Assisted in the recruitment of professionals for managing the district stores
- Conducted store managers performance and appraisals
- Medicine Hat, AB
Education
High School Diploma -
Monsignor McCoy High School
Medicine Hat, AB06-1985
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
English
Full Professional
Timeline
Store Manager
Bellissima
11.2023 - 07.2024
Sales Associate/ Merchandiser
Revolution Boutique
01.2022 - 01.2023
Sales Representative
Spruce Capital Feeds
01.2020 - 12.2020
District Manager
Bryan's Fashions
01.2004 - 01.2016
High School Diploma -
Monsignor McCoy High School
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