Jacey George
Easterville,MB
Summary
Proven track record in enhancing patient satisfaction and streamlining front desk operations at Prairie Mountain Health, demonstrating exceptional skills in office administration and patient scheduling. Excelled in collaboration and teamwork, significantly improving office efficiency. Knowledge in medical terminology and a compassionate approach to customer service stand out as key achievements.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Prairie Mountain Health
Sapotaweyak Cree Nation
04.2022 - 11.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Checked patient Vitals
- Opened and closed office
- Cleaned and maintained an organized office space
Educational Assistant
Educational Director
Sapotaweyak Cree Nation
01.2022 - 04.2022
- Provided support to help students with special needs learn and grow.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
Cashier
K&B Groceries
Easterville Manitoba
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Gas & Grocery
Mafeking, MB
02.2021 - 07.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Diploma -
Frontier Collegiate Institute
Cranberry Portage, MB06.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Appointment management
- Payment Collection
- Reminder calls
- Records Management
- Inpatient Care
- Inventory Oversight
- Customer Service
- Collaboration and Teamwork
- Time Management
- Adaptable and Flexible
- Relationship Building
- Supply Ordering
- Employee Scheduling
- Heartsaver First Aid CPR AED
- Bookkeeping
Timeline
Medical Receptionist
Prairie Mountain Health
04.2022 - 11.2022
Educational Assistant
Educational Director
01.2022 - 04.2022
Cashier
K&B Groceries
06.2021 - 11.2021
Cashier
Gas & Grocery
02.2021 - 07.2021
Diploma -
Frontier Collegiate Institute