Jacen Tina Khuu
Westminster
Summary
Dynamic Sales Administrator with expertise in ITAR compliance and CRM software, honed at Pioneer Circuits. Proven track record in enhancing client satisfaction and driving revenue through exceptional service and attention to detail. Multilingual communicator skilled in cross-functional collaboration, consistently achieving sales goals and optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Administrator/Key Account Manager
Pioneer Circuits
Santa Ana
01.2023 - 03.2025
- Entered purchase orders for a variety of different clients, each with individual criteria.
- Managed applications for ITAR-related licensing for prestigious, well-known firms.
- Well acquainted with AES Filings and DECCS Licensing requests per ITAR regulations
- Performed documents of Change Notices for PCB projects when requested by engineers.
- Analyzed fabrication PCB and Assembly drawings to determine accurate data entry
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Recognized security risks to properly handle situations.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Attended and documented sales meeting minutes, distributed meeting notes, and assigned followup activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Provided administrative support to sales team by preparing and organizing customer data.
- Managed client meeting logistics, secured venues and served as main liaison for sales activities.
- Greeted and assisted customers to foster positive experiences.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Produced sales documents, finalized deals and filed records.
- Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
SALES CONSULTANT
Rubber-Cal Inc
Fountain Valley
02.2017 - 11.2022
- Listened to customers to understand needs and refer to optimal services
- Greeted incoming customers and provided expert sales and service to drive revenue
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Handled credit and debit card payment processing to complete purchasing experience
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
- Priced out products for customers and drew up sales paperwork
ADMINISTRATIVE ASSISTANT
Carich Enterprises Inc.
Santa Ana
01.2015 - 02.2015
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Keyed in customer contacts and delivery dates to update details in company databases
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
ACCOUNTS PAYABLE SPECIALIST
Lunera Lighting, Inc.
Anaheim
08.2014 - 11.2014
- Assisted with Payroll for fellow co-workers (ranging from time sheets, taxes, and check distribution)
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Reconciled monthly statements and transactions to keep records accurate and current
- Assisted with E-commerce Data Entry for notable storefronts such as Home Depot, Global Industrial, Amazon Seller, Amazon Vendor, Wayfair, Houzz
- Excellent Daily Customer Service for over one hundred products, answering and tending to customer inquiries until content is met
- Handled high-volume senior sales related phone calls with minimal supervision
- Worked closely with department personnel to produce accurate and knowledgeable sales to customers
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly
Education
Master of Arts - English Language And Literature
University of California Irvine
Irvine, CA12.2017
Skills
- Extremely Well-rounded With Netsuite and Pro-Cim
- CRM software
- ITAR compliance
- Cross-functional collaboration
- Product knowledge
- Attention to detail
- Merchandising proficiency
- Technologically Savvy
- Cash Deposit Preparation
- Types 60-70 WPM
- Sales and Shipping Regulations
- Data Entry Documentation
- Inventory Systems
- Sales Plan Implementation
- Timeline Planning and Management
- Back Office Operations
- Accounting Skills
- 10-Key Proficiency
- Task Prioritization
- Professional and Courteous
- Multi-Line Telephone Systems
- Report Preparation
- Multitasking and Time Management
- Database and Client Management Systems
- Microsoft Office Suite
- Multi-Lingual, Mandarin, Cantonese, Teochew, Tawianese, Hakka, Vietnamese
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Teochew
Professional
Hakka
Professional
Vietnamese
Professional
American Sign Language
Professional
Languages
- Chinese (Mandarin), Professional
- Chinese (Cantonese), Professional
- Vietnamese, Limited
- Taiwanese, Professional
- Hakka, Limited
References
References available upon request.
Timeline
Sales Administrator/Key Account Manager
Pioneer Circuits
01.2023 - 03.2025
SALES CONSULTANT
Rubber-Cal Inc
02.2017 - 11.2022
ADMINISTRATIVE ASSISTANT
Carich Enterprises Inc.
01.2015 - 02.2015
ACCOUNTS PAYABLE SPECIALIST
Lunera Lighting, Inc.
08.2014 - 11.2014
Master of Arts - English Language And Literature
University of California Irvine
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