Jacelyn Gomez
San Jose
Summary
Dynamic retail professional with extensive experience at Xfinity Store by Comcast, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and collaboration. Skilled in cash handling and merchandising, consistently achieving sales goals while maintaining a professional appearance. Fluent in Spanish, fostering inclusive communication.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Retail Sales Executive
Xfinity Store by Comcast
09.2024 - Current
- Assisted customers with product selection and provided in-depth knowledge of services offered
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness standards
- Collaborated with team members to meet sales goals and improve customer service strategies
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction and loyalty
- Trained new associates on sales techniques, product offerings, and store policies to promote teamwork
- Demonstrated adaptability by quickly learning new products and promotions to inform customers
- Greeted customers and helped with product questions, selections, and purchases.
Delivery Driver
DoorDash
09.2021 - 08.2024
- Navigated delivery routes efficiently, ensuring timely food delivery to customers.
- Maintained high customer satisfaction through professional communication and service.
- Managed multiple deliveries simultaneously while adhering to safety protocols.
- Utilized GPS technology to optimize routes and minimize delays.
- Delivered packages to customer doorsteps and business offices.
Retail Merchandiser
Ross Dress for Less
04.2020 - 09.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Sociology
University of California, Santa Cruz
Santa Cruz, California, CASociology For Transfer - Sociology
De Anza College
Cupertino, CA12.2026
High School Diploma -
Golden Valley High School
Bakersfield, CA05.2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Collaboration
- Cash handling
- Retail sales
- Store opening and closing
- Stocking and receiving
- Professional appearance
- Brand representation
- FLUENT IN [Spanish]
Timeline
Retail Sales Executive
Xfinity Store by Comcast
09.2024 - Current
Delivery Driver
DoorDash
09.2021 - 08.2024
Retail Merchandiser
Ross Dress for Less
04.2020 - 09.2022
Sociology
University of California, Santa Cruz
Sociology For Transfer - Sociology
De Anza College
High School Diploma -
Golden Valley High School