Jacelyn Crawford
Regina,SK
Summary
Thorough team contributor with strong organizational capabilities, always adapting, prioritizing and modifying plans to ensure timely completion of tasks, proven leader in fast-paced environments, adept at problem-solving and enhancing operational efficiency, notably within the Airport Security field. Excels in teamwork, collaboration, and customer service, driving significant improvements in passenger satisfaction. Consistently achieving and surpassing set goals. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills and effective time management. Experienced in handling numerous projects at once while ensuring accuracy.
Overview
27
27
years of professional experience
Work History
SCTR
Paladin Airport Security
04.2024 - Current
- Strives to be intellectually Curious when new training items are being delivered
- Takes Accountability and pride in the overall success of the Screening officers
- Is Respectful, patient and understanding with co-workers, passengers and stakeholders.
- Demonstrates Exceptional work performance by being the recipient of a CARE award from Paladin, 2 GardaWorld star awards, commendations from CATSA for excellent customer service, as well as a letter of commendation from the Regina Airport Authority
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Works well in a team setting, providing support and guidance.
- Works effectively in fast-paced environments.
- Manages time efficiently in order to complete all tasks within deadlines.
- Works flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
SCTR
GardaWorld Airport Security
03.2016 - 04.2024
Screening Officer
GardaWorld Airport Security
10.2011 - 03.2016
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
Screening Officer
Aeroguard Inc
10.2002 - 10.2011
General Manager
Wendy's Restaurants of Canada
09.1997 - 08.2002
- Executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced employee turnover by fostering a positive work environment.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
M.M. Robinson High School
Burlington, ON06.1996
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
Languages
English
Native or Bilingual
Additional Information
Throughout my 23 years in the aviation security field, I have received commendations from CATSA, 2 GardaWorld STAR awards, a letter of commendation from the Airport Authority and a CARE award from Paladin.
Timeline
SCTR
Paladin Airport Security
04.2024 - Current
SCTR
GardaWorld Airport Security
03.2016 - 04.2024
Screening Officer
GardaWorld Airport Security
10.2011 - 03.2016
Screening Officer
Aeroguard Inc
10.2002 - 10.2011
General Manager
Wendy's Restaurants of Canada
09.1997 - 08.2002
High School Diploma -
M.M. Robinson High School
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