Jabulina Shongwe
Summary
Student Service professional bringing well-developed oral and written communication, active listening and analytical problem-solving skills. Enhances the student experience by employing service-oriented behaviors, providing service that exceeds expectations and ensuring that each interaction is professional, yet empathetic, in accordance with the University's values.
Overview
4
4
years of professional experience
Work History
Junior / Student Service Specialist
The Centre - University Of Waterloo
09.2020 - Current
- Successfully progressed from Junior Student Service Specialist to full Specialist while furthering my knowledge in the role to improve the student experience.
- Providing student-centric front line service in a friendly, empathetic, timely manner, in a variety of formats (i.e. phone, in-person, email, live chat).
- Proactively looking for ways to enhance the student experience by offering additional supports and resources that go beyond the initial requests.
- Triaging the nature of requests on the basis of complexity and ensuring that students are receiving the most accurate information by collaborating with on-campus partners.
Student Service Assistant
The Centre - University Of Waterloo
01.2020 - 04.2020
- Accurately verified enrolment history information for current students and alumni for a wide variety of purposes including immigration, employment opportunities, public transit systems.
- Effective use of a variety computer platforms to support campus partnership ventures in order to manage student interactions.
- Effectively upholding student confidentiality through responsible collection of sensitive academic documentation and student information.
Education
Bachelor of Science - Environmental Science/Water Science Specialization
University of Waterloo
Waterloo, ON10.2023
Skills
- Excellent interpersonal, written, and verbal communication skills with proven attention to detail
- Ability to problem solve and develop solutions to complex issues
- Proven ability to work well in a faced paced environment
- Advanced experience with a variety of computer programs
Projects
Academic Readiness Bursary, Student Awards and Financial Aid- September 2020
- Assisted the Student Awards and Financial Aid team in reviewing and processing Academic Readiness bursary applications for around 3500 students to financially assist with unexpected expenses brought upon by the transition to online studies during the pandemic.
Timeline
Junior / Student Service Specialist
The Centre - University Of Waterloo
09.2020 - Current
Student Service Assistant
The Centre - University Of Waterloo
01.2020 - 04.2020
Bachelor of Science - Environmental Science/Water Science Specialization
University of Waterloo
Similar Profiles
Zahra GhodsiZahra Ghodsi
Volunteer Research Assistant at University of Waterloo/Mount Pleasant Optometry CentreVolunteer Research Assistant at University of Waterloo/Mount Pleasant Optometry Centre
NATHANIEL HARTNATHANIEL HART
Basketball Scorekeeper at University of WaterlooBasketball Scorekeeper at University of Waterloo
Moazam KhanMoazam Khan
Director, Venture Strategy at University of WaterlooDirector, Venture Strategy at University of Waterloo
Olena DubenkoOlena Dubenko
Junior Customer Service Specialist - Service Admin at Getinge GroupJunior Customer Service Specialist - Service Admin at Getinge Group
Juan Carlos Fernández BravoJuan Carlos Fernández Bravo
Junior Customer Service Specialist at SwarovskiJunior Customer Service Specialist at Swarovski