Jabulani Johnson
Brampton
Summary
Dynamic and results-driven customer service professional with over 3 years of proven experience building trust, engaging clients, and delivering personalized solutions in fast-paced, people-centered environments. Recognized for strong emotional intelligence, adaptability, and a coachable mindset, I excel at transforming client interactions into long-term relationships built on integrity and understanding. Skilled in consultative communication, active listening, and virtual engagement, I bring a balance of empathy and results orientation — consistently meeting performance targets while maintaining exceptional client satisfaction. Eager to contribute to a growth-driven, remote team where I can continue developing my expertise and helping clients make confident, informed decisions.
Overview
1
1
year of professional experience
Work History
Behavior Specialist
Safe Management
06.2024 - 12.2024
Designed personalized care strategies and fostered positive relationships with clients in various settings.
• Communicated with empathy and patience while maintaining confidentiality and professionalism.
• Applied problem-solving skills to identify client needs and provide appropriate solutions, ensuring safety and support.
• Strengthened emotional intelligence and adaptability — key for remote client relationship roles.
Coordinator Assistant
Hope Endoors Community Service INC
01.2024 - 05.2024
- Delivered exceptional guest service in a high-traffic environment, prioritizing safety and satisfaction.
- Showcased adeptness in maintaining situational awareness, effective communication, and multitasking during stressful situations.
- Consistently recognized for positive attitude and engaging customer interactions.
Education
No Degree - Developmental Psychology
Humber Institute of Technology And Advanced Learning
TorontoHigh School Diploma -
Central Peel Secondary
Brampton, ON09.2022
Skills
- ✅ Highly Coachable — Quick to learn new systems, adapt to training, and apply feedback
- ✅ Empathetic Communicator — Focused on understanding client needs before offering solutions
- ✅ Organized & Reliable — Excels in managing multiple client interactions remotely
- ✅ Growth-Oriented — Passionate about professional development and advancing within a supportive team
- Client Relationship Building & Consultative Communication
- Remote Engagement & Customer Retention
- Active Listening, Empathy & Problem Solving
- Team Collaboration & Continuous Learning
- Personalized Service & Product Presentation
- Target-Driven & Results-Oriented Approach
- Strong Verbal, Written & Virtual Communication
- Self-Motivated & Dependable in Remote Work Environments
Languages
English
Professional Working
Timeline
Behavior Specialist
Safe Management
06.2024 - 12.2024
Coordinator Assistant
Hope Endoors Community Service INC
01.2024 - 05.2024
No Degree - Developmental Psychology
Humber Institute of Technology And Advanced Learning
High School Diploma -
Central Peel Secondary
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