Jabran Samuel
Brampton,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
We-Virtual
Faran Yousaf
02.2021 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Virtual Assistant
Marc Dumont (ExP Realty), Honolulu , Hawaii
04.2020 - 01.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Coordinated Skype calls across multiple time zones.
- Uploaded files for team use on Google Suite and SharePoint.
- Improved client engagement by creating and managing content on social media platforms, expanding online presence.
Virtual Real Estate Lead Manager
Chip Ferguson (We Buy Anything Austin, Texas)
01.2018 - 11.2019
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Set overall vision and provided team leadership.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
Appointment Setter
3 Sixteen Ventures
01.2014 - 12.2017
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
Senior Telesales Representative
Infospan.Inc, Islamabad
02.2009 - 11.2013
- Provided constructive feedback on products or services based on customers'' reactions or suggestions, which led to improvements.
- Collaborated with team members to share best practices, improving overall team performance and productivity.
- Managed a high volume of inbound calls daily while maintaining excellent attention to detail and accuracy in data entry tasks.
- Streamlined the sales process by implementing effective organization strategies for managing leads and followups.
- Developed strong rapport with clients through excellent communication skills, building trust and loyalty.
- Conducted market research to identify emerging trends, adjusting sales tactics accordingly for maximum impact.
- Increased customer satisfaction by addressing and resolving concerns efficiently and professionally.
- Utilized CRM software effectively for tracking leads, managing contacts, and monitoring progress towards objectives.
- Maintained accurate records of customer interactions, ensuring seamless handoffs between departments when necessary.
- Exceeded sales targets consistently by utilizing persuasive negotiation techniques and in-depth product knowledge.
- Utilized sales techniques to build customer interest and close sales.
Brand Promoter, Customer Support
Helium.Pvt Limited, Islamabad
04.2005 - 02.2009
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
Education
High School Diploma -
Government Gordon College
Rawalpindi, Pakistan03-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- Road Trips
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
Timeline
We-Virtual
Faran Yousaf
02.2021 - 10.2024
Virtual Assistant
Marc Dumont (ExP Realty), Honolulu , Hawaii
04.2020 - 01.2021
Virtual Real Estate Lead Manager
Chip Ferguson (We Buy Anything Austin, Texas)
01.2018 - 11.2019
Appointment Setter
3 Sixteen Ventures
01.2014 - 12.2017
Senior Telesales Representative
Infospan.Inc, Islamabad
02.2009 - 11.2013
Brand Promoter, Customer Support
Helium.Pvt Limited, Islamabad
04.2005 - 02.2009
High School Diploma -
Government Gordon College
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