Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jabez Patzan

Palmerston,ON

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst

RBC Royal Bank
08.2018 - 02.2024
  • Analyzed customer accounts to determine delinquency status
  • Prepared and sent notifications for payments past due
  • Assisted customers in finding ways to meet financial obligations and avoid falling further behind
  • Worked out payment plans and collaborated with Mastercard assistance programs
  • Dealt with various types of loans, including personal loans, lines of credit, mortgages, Mastercards, and prepaid Mastercards
  • Stayed updated on FDCPA and state regulations
  • Executed loan collection policies and procedures effectively
  • Handled bank and customer inquiries, resolving issues satisfactorily
  • Ensured familiarity with fair debt collection practices and account service procedures

English Tutor

ILAC Education Group
05.2018 - 08.2018
  • Observed and taught LINC levels 1-5
  • Developed lesson plans structured around the LINC curriculum guidelines
  • Taught general education students as well as individuals with learning challenges and special needs within a mainstreamed, inclusive classroom.
  • Focused on curriculum development, textbook review, and raising awareness for cultural diversity in the classroom
  • Regularly engaged students in 'open talk' times in order to enhance motivation and team-building activities/classroom exercises

Retention Specialist

Cogeco
08.2017 - 01.2018
  • Retained consumer memberships through utilization of sales tools and techniques.
  • Logged all calls into membership computer system.
  • Addressed consumer needs and outlined how membership will fulfill those needs.
  • Provided superb customer service courteously and efficiently.
  • Responded immediately and accurately to all billing dispute inquiries.
  • Processed new service saved account and rescheduling orders.
  • Explained new services and products to existing customers.
  • Tabulated and reported on retention effort outcomes.

Collection Agent

ARO. Inc
06.2017 - 01.2018
  • 3rd party collections with customers that owe debts up to 70k with the Royal Bank of Canada
  • Delivered receivable management solutions of a national bases that are customised and based on the needs of the client and customers we are partners with
  • Discussed FCA or hardship letters with customers creating a detailed and extensive financial portfolio for them
  • Worked out payment plans for customers going through difficult times in a professional and ethical manner
  • Able to deliver solutions that are cost effective and efficient using the industries best technologies.
  • Used tools accessible to finding customers including skip-tracing techniques.

Collection Agent

TREND Financial
07.2015 - 07.2017
  • Took Inbound/Outbound calls, transferring ownership through the Ministry of Transportation, dealing with sales, administrative duties, ensuring customers of quality assurance, submitting and reviewing Equifax reports, dealing with accounting errors, calculating pre-buyouts, Ownership transfers, Auto Insurance.
  • Primarily dealing with customer satisfaction, complaints and providing excellent service.
  • Dealt with high profile customers who defaulted on their loans $4,000 and up
  • I worked with customers to create payment plans as well as get them up to date.
  • I've sent out repossessions as well as helped a number of customers with various ways to solve their debt problems.

Volunteer Coordinator/ Facilitator

York University
09.2012 - 01.2017
  • Group Facilitator)
  • Involved in outreach program for troubled children, also children with various learning disabilities, encouraging them to get involved in community activities while becoming their personal mentor.
  • Worked as a volunteer at CWTP (Center for Women and Trans people) for almost five years
  • The center is committed to providing a safe, harassment-free drop in space for all women and trans-people on campus
  • They provide free support on issues

Student Chair

York University
09.2015 - 07.2016
  • Student Chair at LCC (Leadership Christian and Community Services) for one year
  • The program was meant for Christian members of the community to come together, fellowship over the word of God, also worked closely with the youth and students at York.
  • Dealt with financial aspects of the group, including balancing the group's budget, planning public field trips and in control of the group's finances.

Volunteer

York University Center for Women
09.2014 - 04.2016
  • Tutored International Students (ESL) Worked with students from abroad, eager to learn English
  • Also facilitated workshops and work groups to integrate newcomers
  • Planned games, activities, events and information sessions
  • Performed one on one tutoring sessions with adults, teaching linguistics, language, spelling, grammar pronunciation, phonics, pedagogical activities as well as intensive lessons plans.

Collections Agent

Gatestone & Co
10.2013 - 12.2014
  • I went through two weeks of intensive training on American laws and legalities, as well as learning the banking system, writing style and speech, and UCRS system.
  • Made outbound calls and provided a debt recovery service for a variety of clients, while keeping a consistent professional level of service at all times.
  • Trained others on using equipment and UCRS and helped build speeches
  • Resolved customer disputes and ensured that caller concerns were actioned correctly and managed customers who were resistant to agent contact by remaining polite, tactful, honest and firm, if needed explained procedures and reassured customers.

Education

Certification in Teaching English As A Second Language -

Humber College Institute of Fine Arts and Professional Studies
Toronto, ON
01.2018

BA in Sociology -

York University
Toronto, ON
01.2016

Skills

  • Account Analysis
  • Tutoring
  • General Ledger Accounting
  • Accounting
  • General Ledger Reconciliation
  • Financial Report Writing
  • Account Reconciliation
  • Journal Entries

Accomplishments

I am a part-time author with

Certification

TESL Canada, 2017, 2018, Acquired more than 250-hour graduate teaching practicum, Provided an innovative curriculum based on the latest ESL teaching approaches, methods, and assessment systems including the Canadian Language Benchmarks and the Common European Framework Reference (CEFR), Exposed to a wide range of theoretical issues including adult second language acquisition, learning theory, linguistics, the emerging field of teaching with technology, and portfolio-based assessment

Languages

English
Professional Working

Timeline

Business Analyst

RBC Royal Bank
08.2018 - 02.2024

English Tutor

ILAC Education Group
05.2018 - 08.2018

Retention Specialist

Cogeco
08.2017 - 01.2018

Collection Agent

ARO. Inc
06.2017 - 01.2018

Student Chair

York University
09.2015 - 07.2016

Collection Agent

TREND Financial
07.2015 - 07.2017

Volunteer

York University Center for Women
09.2014 - 04.2016

Collections Agent

Gatestone & Co
10.2013 - 12.2014

Volunteer Coordinator/ Facilitator

York University
09.2012 - 01.2017

Certification in Teaching English As A Second Language -

Humber College Institute of Fine Arts and Professional Studies

BA in Sociology -

York University
TESL Canada, 2017, 2018, Acquired more than 250-hour graduate teaching practicum, Provided an innovative curriculum based on the latest ESL teaching approaches, methods, and assessment systems including the Canadian Language Benchmarks and the Common European Framework Reference (CEFR), Exposed to a wide range of theoretical issues including adult second language acquisition, learning theory, linguistics, the emerging field of teaching with technology, and portfolio-based assessment

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