Jabbar James
Bedford,NS
Summary
Experienced Quality Analyst with a demonstrated history of working in the Business Processing Outsourcing industry. Skilled in Quality Control, Microsoft Excel, Data Analysis, Microsoft Office, and Auditing. Strong quality assurance professional with 5+ years of experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Lead
Sagility Health
10.2022 - 08.2023
- Monitoring work progress to ensure that deadlines are met and that Quality standards are upheld
- Monitoring employee attendance and taking disciplinary actions if necessary
- Providing guidance and support to employees in their work teams to ensure that they are performing their jobs effectively.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
Quality Analyst/Trainer
Sagility Health
07.2021 - 10.2022
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Brand Advocate
Hinduja Global Solutions
07.2021 - 07.2021
- Supports customers by providing helpful information, answering questions, responding to complaints, providing a suitable resolution.
Quality Assurance Analyst
Centerfield
12.2019 - 06.2021
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Survey Analyst
Hinduja Global Solutions
05.2018 - 03.2019
- Entered responses from survey participants into internal database using MIS to later compile reports or conduct analysis.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
Quality Analyst
Hinduja Global Solutions
08.2016 - 05.2018
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Building Relationships While Working from Home -
Linkedin
10.2023
Delivering Employee Feedback -
Linkedin
10.2023
Developing a Learning Mindset -
Linkedin
10.2023
Improving Your Listening Skills -
Linkedin
10.2023
Leading and Working in Teams -
Linkedin
10.2023
Management Foundations -
Linkedin
10.2023
Strategy and Operations -
International Business Management Institute
10.2023
Leadership and Team Development -
International Business Management Institute
07.2021
BSc. in Dental Hygiene (pending) -
University of Technology
08.2013
Credit Diploma -
St. George's College
07.2009
Skills
- Leadership
- Microsoft Excel
- Communication Skills
- Microsoft Office
- Auditing
- Sales Operations
- Performance Management
- Data Analysis
- Active Listening
- Coaching and Mentoring
- Leadership and Teamwork
- Basic Life Support
Awards
Six Sigma Green Belt, International Six Sigma Institute, 09/01/22 Top Overall Rx Agent, Hinduja Global Solutions, 10/01/15, 08/01/16 Customer Service Supervisor, HEART/NSTA Trust, 02/01/22 Six Sigma Yellow Belt, Merit Global Training, 04/01/22
References
References available upon request
Languages
English
Native or Bilingual
Certification
- Certified Six Sigma Green Belt, International Six Sigma Institute - September 2022
- Certified Six Sigma Yellow Belt, 6sigma study - April 2022
- Certified Six Sigma White Belt, Aveta Business Institute - April 2022
- Leadership and Team Development, International Business Management Institute - July 2021.
- Strategy and Operations, International Business Management Institute - July 2021
Timeline
Quality Assurance Lead
Sagility Health
10.2022 - 08.2023
Quality Analyst/Trainer
Sagility Health
07.2021 - 10.2022
Brand Advocate
Hinduja Global Solutions
07.2021 - 07.2021
Quality Assurance Analyst
Centerfield
12.2019 - 06.2021
Survey Analyst
Hinduja Global Solutions
05.2018 - 03.2019
Quality Analyst
Hinduja Global Solutions
08.2016 - 05.2018
Building Relationships While Working from Home -
Linkedin
Delivering Employee Feedback -
Linkedin
Developing a Learning Mindset -
Linkedin
Improving Your Listening Skills -
Linkedin
Leading and Working in Teams -
Linkedin
Management Foundations -
Linkedin
Strategy and Operations -
International Business Management Institute
Leadership and Team Development -
International Business Management Institute
BSc. in Dental Hygiene (pending) -
University of Technology
Credit Diploma -
St. George's College
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