Jabari Cole
Summary
Results-driven IT support professional with extensive experience in retail operations, logistics, and customer service. Expertise in troubleshooting technical issues, managing inventory, and fulfilling online orders efficiently in fast-paced environments. Proficient in Python, Java, C++, and JavaScript, complemented by hands-on experience in technical event operations. Demonstrates strong communication, problem-solving, and multitasking skills to enhance team performance.
Overview
3
3
years of professional experience
Work History
CIVIC LEADERSHIP FELLOW
The Motivational Edge
Miami, United States
03.2023 - 05.2023
- Spearheaded community development initiatives, fostering local engagement and collaboration
- Directed afterschool program operations, creating a supportive environment that enhanced student learning
- Enhanced student participation through innovative strategies, resulting in amplified attendance and positive parental feedback
- Mentored students, promoting academic improvement and life skills acquisition
A TEAM MEMBER
Miami Heat
Miami, United States
09.2024 - Current
- Delivered customer service and support, improving user satisfaction and engagement through effective communication.
- Resolved Tier 1 and Tier 2 technical support tickets using remote desktop tools, ensuring minimal downtime for clients.
- Delivered technical support for app-based systems, conducting diagnostics to resolve user issues promptly and ensuring seamless functionality.
- Diagnosed and fixed hardware, software, and connectivity issues across Windows and macOS platforms.
- Assisted users with software installations and configurations, troubleshooting application errors to ensure quick resolution.
- Managed endpoint devices, including hardware setups and security updates, to ensure optimal performance.
- Provided end-user training on app functionalities, troubleshooting, and repair options, empowering users to navigate technology with confidence.
- Monitored and maintained ticketing and mobile app ecosystems, identifying vulnerabilities to enhance security and performance.
- Engineered workflows for in-app technical support, streamlining processes to drive app utilization during live events.
Fullfilment/Inbound/Gm
Target
Miami, Fl
11.2025 - 05.2026
- Picked and packed customer orders efficiently for online and in-store fulfillment
- Unloaded and organized incoming merchandise shipments to enhance stock availability in fast-paced retail environment
- Stocked shelves and maintained inventory accuracy to streamline store operations
- Collaborated across multiple departments to optimize daily sales floor operations and meet team goals
- Maintained backroom organization, cleanliness, and safety standards
- Adapted quickly to high-volume workloads during peak hours and holiday seasons
- Assisted customers with product questions and locating merchandise
Education
ASSOCIATE OF SCIENCE - CYBERSECURITY
Miami Dade College
Miami, FLSkills
- Customer Engagement
- Client Education
- Product Training
- Technical Support
- Technical writing
- IT support services
- Remote desktop support
- Troubleshooting Strategies
- Software Installation
- Device configuration
- Software diagnostics
- Software troubleshooting
- Patch management
- Security updates
- System diagnostics
- Network security assessments
- Network security
- Cloud computing
- Python programming
- IOS Troubleshooting
- Remote Access
- System Optimization
- Workflow Optimization
- Problem Resolution
- Problem solving
- Communication
- Attention to detail
- Critical thinking
- Adaptability
- Time management
- Team Building
- Customer Service
- Retail efficiency
- Time management
- Technical writing
- Attention to detail
- Critical thinking
- Security monitoring
Hobbies and Interests
- Exploring emerging technologies and IT trends
- Coding and creating personal projects
- Gaming with a focus on strategy and problem-solving
- Fitness and staying active
- Learning new programming languages and frameworks
- Troubleshooting and optimizing network setups
- Building and configuring custom PCs
Languages
- English, Native
- Spanish
Timeline
Fullfilment/Inbound/Gm
Target
11.2025 - 05.2026
A TEAM MEMBER
Miami Heat
09.2024 - Current
CIVIC LEADERSHIP FELLOW
The Motivational Edge
03.2023 - 05.2023
ASSOCIATE OF SCIENCE - CYBERSECURITY
Miami Dade College