Jabari Clark

Operations Manager with over 10 years of extensive expertise in driving organizational growth through strategic client engagement and innovative process improvements. Proficient in optimizing lead generation, achieving significant new client acquisition, and enhancing customer satisfaction. Passionate about leveraging strong leadership and communication skills to foster high-performing teams and deliver exceptional service quality.

• Oversee key account portfolio, surpassing sales goals through strategic client engagement.
• Coordinate with marketing and operations to deliver products efficiently, enhancing client satisfaction.
• Optimize lead generation, achieving 70% new client acquisition in Q1 through targeted strategies.
• Conduct client demos, identifying needs and providing tailored solutions to improve service delivery.
• Ensured SLA compliance, enhancing operational efficiency and service quality.
• Developed processes, boosting team productivity and consistency.
• Conducted 1:1 meetings with 15+ agents, fostering growth and skill development.
• Managed Zendesk for ticket tracking, optimizing agent workflow.
• Interviewed 200+ candidates for Atlanta office, supporting successful launch.
• Developed and implemented new operational procedures, optimizing workflow efficiency and standardizing best practices across departments.
• Leveraged Zendesk analytics to optimize ticket distribution and track performance metrics, resulting in improved response times and customer satisfaction.
• Spearheaded talent acquisition for Atlanta office expansion, successfully evaluating and interviewing 200+ candidates to build high-performing teams.
• Led onboarding for 100+ accounts, enhancing customer satisfaction and KPI performance.
• Exceeded customer service goals through effective cross-functional communication.
• Initiated automated notifications, improving account management efficiency.
• Facilitated internal and external collaborations, driving project success.
• Led strategic vendor relations, boosting revenue through 150+ daily calls, managing $1.5M portfolio.
• Managed and grew $1.5M monthly portfolio through strategic client relationship management and proactive financial planning.
• Executed 150+ daily outbound calls with targeted messaging, consistently achieving quarterly revenue targets and earning top performer status.
• Fostered strategic partnerships with vendors and internal stakeholders, strengthening supply chain efficiency and business outcomes.
• Implemented systematic account monitoring protocols, ensuring timely risk assessment and opportunity identification.

US Army Veteran Active Wartime Campaign Badge 10/2009