Jaasmeen Babbar
Halifax
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Manager
Vancouver convention centre
Vancouver
12.2023 - 07.2025
- Processed transactions accurately for customer accounts and ensuring efficiency during the public events.
- Assisted clients with inquiries regarding Site products and services to enhance satisfaction.
- Educated clients on digital selling and payment tools to promote adoption and improve user experience.
- Maintained client records while ensuring data integrity across systems.
- Resolved client issues promptly through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service delivery methods and elevate performance.
- Supported management in organizing client events and promotional activities.
- Reviewed client concerns, researched details, and communicated clear solutions effectively.
- Oversaw customer inquiries via multiple communication channels effectively.
Recruitment Coordinator
Liberty tax service
Vancouver
02.2022 - 06.2023
- Coordinated recruitment efforts for seasonal tax professionals across various locations.
- Managed applicant tracking system to streamline candidate evaluation and communication.
- Developed job postings and advertisements to attract diverse candidates for positions.
- Assisted in onboarding new hires, ensuring compliance with company policies and procedures.
- Maintained relationships with external recruitment agencies to source potential candidates when needed.
- Conducted reference checks for prospective employees.
Concierge
Rogers tower
Vancouver
10.2021 - 01.2022
- Greeted guests warmly and provided personalized assistance throughout their stay.
- Coordinated reservations for dining, transportation, and local attractions.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained up-to-date knowledge of local events and services for guest recommendations.
- Organized special requests, including celebrations and accommodations for guests' needs.
- Monitored lobby activity to ensure a welcoming environment for all visitors.
- Handled mail and package deliveries, keeping items secure.
Education
Diploma in Business And Accounting - English
Coquitlam College
Coquitlam, BC 01.2020 - 12.2021
Bachelors of Business And Commerce -
Guru Nanak College
, India 05.2017 - 06.2019
Saint Soliders Convent School
, IndiaSkills
- Customer service
- Transaction processing
- Data management
- Digital communication
- Invoice processing
- Sales proficiency
- Microsoft Office
- Cybersecurity measures
- Cash handling
- Leasing expertise
- Sales analytics
- Event organization
- Dispute resolution
- Customer engagement systems
Timeline
Customer Service Manager
Vancouver convention centre
12.2023 - 07.2025
Recruitment Coordinator
Liberty tax service
02.2022 - 06.2023
Concierge
Rogers tower
10.2021 - 01.2022
Diploma in Business And Accounting - English
Coquitlam College
01.2020 - 12.2021
Bachelors of Business And Commerce -
Guru Nanak College
05.2017 - 06.2019
Saint Soliders Convent School