JAANVIKA NARCHAL
Vancouver,BC
Summary
Dynamic and resourceful professional with a proven track record at Aritzia Head Office, enhancing customer loyalty through exceptional service and personalized styling events. Skilled in multitasking and effective problem-solving fast-paced environments by demonstrating a strong work ethic and exceptional communication skills. With a background in Retail Business by engaging with brands like Pandora and Aritzia I have achieved significant repeat business by fostering brand engagement and teamwork by curating a trustworthy clientele with skills revolving event coordination, brand knowledge and problem solving! Ready to use and develop communication and organizational skills in Lead Volunteer at Vancouver Fashion Week role.
Overview
2
2
years of professional experience
Work History
Concierge Advisor
Aritzia Head Office
04.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Proficiently managed order processing, multitasking effectively, and maintained high standards of telephone etiquette to deliver seamless shopping experiences for both international and domestic customers.
- Initiated strategies that encouraged teamwork and cooperation between players by using various software like SAP and Calabrio efficiently.
- Organized Personal Styling Events for Clients via zoom and in person creating memorable experiences by giving them immense Product Knowledge and fostering loyalty to the brand.
- Trained new team members on concierge procedures, elevating overall staff performance standards seamlessly.
- Consistently ranked among the top 10% of Sale and Solution advisors by meeting the maximum Key Performance Indicators.
Sales Associate
Pandora
02.2023 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Ranked in the top 5 % Sale associates meeting daily targets by upselling and building clientele.
- Assisted customers with product selection, sizing and styling
- Prepared merchandise for sales floor by pricing or tagging.
- Conducted inventories on a regular basis to track stock
Customer Service Representative
Visions Electronics
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Registers sales on a cash register(POS) by scanning items, itemizing and totalling customer purchases.Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items; and operating a cash register.
- Balances cash drawer by cashing out at the beginning and end of the work shift.
Education
Associate of Arts - Economics And Political And Science
Langara College
Vancouver, BCSkills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Resourcefulness and Creativity
- Time management expertise
- Exceptional communication
- Conflict resolution techniques
- Tech-savviness
- Cross-cultural awareness
- Brand representation
- Networking aptitude
- Strong Work Ethic
- Customer Service
- Effective problem solving
- Training and mentoring
- Accurate record keeping
- Quality Assurance
- Administrative Support
- Telephone Etiquette
- Community Relations
Accomplishments
- Governor's Award- Girl Scout Leader
Helped ensure that the communication between the scout members and the scout members and the school's administration was transparent.
Languages
English
Native or Bilingual
Timeline
Concierge Advisor
Aritzia Head Office
04.2023 - Current
Sales Associate
Pandora
02.2023 - 04.2023
Customer Service Representative
Visions Electronics
05.2022 - 12.2022
Associate of Arts - Economics And Political And Science
Langara College
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