Jaala Bell
Eastvale
Summary
Visionary CEO with over 10 years of experience, known for high productivity and efficient task completion. Skilled in sales, strategic planning, financial management, and team leadership. Excel in communication, decision-making, and problem-solving to drive company success. Committed to innovation and growth through effective leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CA
GSM Resolutions
Rancho Cucamonga
11.2022 - Current
- Oversaw employee performance and workflow to enhance operational efficiency.
- Handled escalated calls to resolve complex customer issues effectively.
- Advised consumers on payment options while suggesting suitable methods.
- Negotiated tailored payment plans to accommodate individual consumer needs.
- Maintained accurate customer payment records to ensure compliance and transparency.
- Drafted final notice warnings for customers with overdue payments.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Responded promptly to consumer queries to improve satisfaction rates.
- Implemented new software tools to streamline collections processes.
CA
Mama E's Kitchen
Eastvale
01.2022 - Current
- Coordinated catering events from planning to execution for diverse clientele.
- Developed strategies to enhance customer satisfaction and increase sales in catering services.
- Conducted one-on-one consultations with clients regarding event packages.
- Negotiated contracts ensuring reasonable rates for catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Reviewed vendor invoices post-event and approved payments as necessary.
- Created menu options accommodating various dietary preferences and budgets.
- Managed vendor relationships to secure quality food and service delivery.
CA
Charleston Capital Group
Corona
10.2016 - 11.2022
- Executed collection efforts on overdue accounts, including bank overdrafts and credit cards, through proactive dialing.
- Oversaw customer account management to facilitate prompt payment resolutions.
- Engaged in skip-tracing activities for accurate debtor location.
- Generated more than 150 outbound calls daily alongside handling incoming calls.
- Consistently met or exceeded daily call and collection objectives.
- Maintained compliance with federal and state debt collection laws.
- Conducted data entry and clerical tasks to support operational efficiency.
CA
United Payment Center
Upland
02.2013 - 10.2016
- Conducted outbound calls to past-due consumers to generate leads
- Generated over 200 calls per day
- Maintained detailed records of conversations and follow-up actions in databases.
- Skip tracing on some accounts
- Perform basic office duties
- Developed scripts for cold calling that aligned with company objectives
Education
Associate of Science - Business Administration And Management
Rancho Cucamonga, CA
Rancho Cucamonga, CA08.2020
Bachelor of Science - Cyber Security
San Diego State University
San Diego, CASkills
- Prospecting leads
- Communication skills
- Motivated self-starter
- Organizational effectiveness
- Client support
- Prospecting leads
- Communication skills
- Motivated self-starter
- Organizational effectiveness
- Client support
Accomplishments
- Top collector 4 consecutive years
- Top collector of the month
- Promoted to management
- Leadership awards and acknowledgments
- Organized annual community events to feed the homeless and give back
Certification
- Business and Small Entrepreneurship- Chaffey College 2019
- Vendition Sales Bootcamp
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
CA
GSM Resolutions
11.2022 - Current
CA
Mama E's Kitchen
01.2022 - Current
CA
Charleston Capital Group
10.2016 - 11.2022
CA
United Payment Center
02.2013 - 10.2016
Associate of Science - Business Administration And Management
Rancho Cucamonga, CA
Bachelor of Science - Cyber Security
San Diego State University
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