Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Henry

Downey,CA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Sunglass Hut
10.2023 - Current
  • Proactively gained in-depth product knowledge by completing multiple courses on 9 in-store brands, which led to achieving Top Seller of the Month multiple times
  • Resolved customer issues efficiently while adhering to company policies, ensuring customers left satisfied with a positive solution
  • Processed and stocked merchandise in accordance with store standards

Engineering Intern

Darling International Inc.
06.2023 - 09.2023
  • Developed and maintained project documentation, ensuring all team members had access to current specifications, designs and increased production by 10%
  • Assigned work orders, documented their completion, and the steps involved to complete them
  • Conducted over 88 thorough material and water testing to ensure project specifications were met, leading to consistently high-quality outputs

Assistant Manager

Stewart & Grub
10.2020 - 06.2023
  • Created and managed employee work schedules to ensure efficient coverage and flexibility with workers
  • Developed strong working relationships with staff to foster a positive work environment
  • Trained new hires on cooking, cleaning, and cashier duties to improve staff efficiency
  • Designed and programmed a new menu system to quicken the ordering process and enhance customer satisfaction

Education

Bachelor of Science - Computer Engineering

California State University - Long Beach
Long Beach, CA
12.2025

Skills

    Management

    Customer Service

    Problem-Solving

    Time Management

    Teamwork and Collaboration

    Attention to Detail

    Multitasking

    Communication

    Active Listening

    Calm Under Pressure

    Decision-Making

    Problem De-escalation

Certification

  • Responsible Beverage Service (RBS)
  • Food Handler's


Timeline

Lead Sales Associate

Sunglass Hut
10.2023 - Current

Engineering Intern

Darling International Inc.
06.2023 - 09.2023

Assistant Manager

Stewart & Grub
10.2020 - 06.2023

Bachelor of Science - Computer Engineering

California State University - Long Beach

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James Henry