Crystal Bond
Brantford ,Ontario
Summary
Professional food service worker with extensive experience in providing excellent customer service and maintaining clean, organized workspace. Proven ability to adapt to changing needs and work collaboratively with team members. Highly skilled in food preparation, safety protocols, and customer communication, consistently ensuring satisfaction and quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deli Manager
D and J Sausage
10.2024 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
General Manager
Chucks Roadhouse
09.2017 - 10.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed pay roll, employee reviews, training, schedules, and guest satisfaction, opening and closing the restaurant.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Set clear expectations and created positive working environment for employees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Server/Dealer
OLG Casino
05.2007 - 02.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Education
High School Diploma -
Pauline Johnson
Brantford, ONSkills
- Proficient in Customer Engagement
- Effective Task Management
- Inventory Control
- Cocktail Preparation
- Organization
- Communication
Certification
Smart Serve Certified
Timeline
Deli Manager
D and J Sausage
10.2024 - Current
General Manager
Chucks Roadhouse
09.2017 - 10.2024
Server/Dealer
OLG Casino
05.2007 - 02.2018
Smart Serve Certified
High School Diploma -
Pauline Johnson
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