Izza Gilani
Community Engagement Specialist
Toronto,ON
Summary
Dynamic Community Manager transitioning to Customer Success Management, leveraging extensive experience in digital engagement and community growth. Proven track record in fostering customer relationships, driving product adoption, and achieving revenue targets. Passionate about empowering educational communities through innovative technology solutions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Community Manager
Collective[i]
4 2023 - 3 2024
- Spearheaded AI community growth through targeted digital strategies, increasing engagement by 40%.
Community Manager
VanHack
09.2021 - 02.2023
- Hosted and facilitated over 30 educational events annually, significantly enhancing community engagement and retention.
Co-Founder & Project Manager
Chapter: Success
01.2019 - 02.2021
- Launched initiatives to train job seekers, improving employment rates among participants by over 50%.
Community Manager
Samsung
10.2019 - 11.2020
- Built brand trust and presence online and in person by acting as the brand voice, content distributor, and digital engagement for Samsung.
Team Lead Business Development
Tripda
01.2018 - 12.2019
- Led a business development team to a 20% sales increase by training in strategic sales techniques and client management.
Education
Bachelor of Science with Honors in Economics -
Kinnaird College for Women
Lahore, Pakistan 09.2012 - 05.2016
Skills
Customer Success Management
undefinedWebsites
Timeline
Community Manager
VanHack
09.2021 - 02.2023
Community Manager
Samsung
10.2019 - 11.2020
Co-Founder & Project Manager
Chapter: Success
01.2019 - 02.2021
Team Lead Business Development
Tripda
01.2018 - 12.2019
Bachelor of Science with Honors in Economics -
Kinnaird College for Women
09.2012 - 05.2016
Community Manager
Collective[i]
4 2023 - 3 2024
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