Izza Asad
Brampton,ON
Summary
Project Manager with extensive experience at PointClickCare, specializing in stakeholder engagement and resource planning. Proven ability to drive project success through effective change management and team collaboration. Recognized for resolving complex issues and enhancing customer satisfaction, ensuring alignment with business objectives and timely project delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
PointClickCare
Mississauga, Ontario
05.2016 - Current
- Facilitated cross-team collaboration to establish goals and ensure adherence to timelines.
- Applied project management tools, driving effective change management throughout projects.
- Led meetings to outline project milestones, generate ideas, and strategize task management techniques.
- Engaged with key stakeholders to clarify business needs and align project objectives.
- Acted as escalation point for implementation team, resolving project-related issues and roadblocks.
- Advised customers on implementation phases, resource needs, and project schedules to set realistic objectives.
- Conducted essential meetings between customers and implementation teams to enhance communication and coordination.
Customer Support Representative
PointClickCare
Mississauga, Ontario
06.2015 - 04.2016
- Updated and maintained database with accurate customer information and timely data entry.
- Provided mentoring to new employees throughout training and post-training periods.
- Maintained detailed logs and documentation of key information for incoming and outgoing calls.
- Referred unresolved customer grievances to appropriate departments for further investigation.
- Delivered accurate information to address inquiries, troubleshoot issues, and resolve complaints.
- Utilized multiple computer systems and applications to efficiently locate necessary information.
Education
Master of Science - Health Informatics
York University
Toronto, ON09-2012
Skills
- Project management and resource planning
- Stakeholder engagement and relationship building
- Customer service and support
- Problem solving
- Team collaboration and communication
Certification
- Project Management Professional (PMP)® Certification - PMI
- Project Management Certificate - Humber College
Timeline
Project Manager, PMO
PointClickCare
05.2016 - Current
Customer Support Representative
PointClickCare
06.2015 - 04.2016
Master of Science - Health Informatics
York University
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