Iziar Perez
Sun Valley
Summary
Experienced in maintaining cleanliness and organization of lobby areas, ensuring adherence to health standards and company policies. Demonstrated ability to manage multiple tasks effectively while providing exceptional guest relations and support. Skilled in utilizing cleaning procedures and time management to uphold a professional environment, contributing to overall guest satisfaction. Proven track record of responding promptly to requests and maintaining a welcoming atmosphere for all visitors.
Overview
21
21
years of professional experience
Work History
Lobby Attendant
The Garland
Studio City
08.2004 - Current
- Managed key control system according to company policies and procedures.
- Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Ensured that all public areas were kept neat and tidy at all times.
- and restocked when necessary.
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
- Organized and cleaned lobby continually, maintaining clean, safe, secure and inviting appearance to full satisfaction of building management and residents.
- Collected and took out garbage from bathroom bins.
- Swept food, debris and trash off of lobby.
Housekeeper
The Garland
Studio City
08.2004 - Current
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized all areas of the hotel lobby and public restrooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Provided information about hotel services upon request from guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
High School Diploma -
Ramona Bulldogs
Ramona, SD06-1992
Skills
- Cleaning procedures
- Guest relations
- Time management
- Customer service
- Organizational skills
- Attention to detail
- Effective communication
- Strong organization
- Strong work ethic
- Excellent customer service
- Performance improvement
- Goal setting
- Clear communication
- Self motivation
- Reliability
- Positive attitude
- Listening skills
- Public safety
- Customer requests
- Venue Cleaning
Timeline
Lobby Attendant
The Garland
08.2004 - Current
Housekeeper
The Garland
08.2004 - Current
High School Diploma -
Ramona Bulldogs