Ziaul Islam

• Company Overview: Fire protection equipment supply and parcel/package delivery
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Optimized supply chain operations for efficiency, leveraging technology to reduce lead times and costs.
• Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
• Receive orders to supply fire protection equipment, security equipment as well as general package delivery, and urgent day-delivery of packages and letters
• Product delivery ranging from Windsor to Montreal and Quebec City anywhere on highway 401 and connected highways

• Company Overview: Fire Protection & Security systems
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Achieved 30% profit in the second year by developing comprehensive business plans, outlining long-term goals and actionable steps toward the success.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Optimized resource allocation for improved efficiency and profitability across all departments.
• Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
• Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.

• Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
• Enhanced company revenue by upselling additional services and insurance packages to clients.
• Effectively managed vehicle inventory for timely availability, ensuring smooth rental process for customers.
• Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
• Trained new employees on company policies, software usage, sales techniques, and customer service best practices.

• Company Overview: Nationwide ISP and (Wireless & Optical) Managed Network Services Provider for the Financial Service sector
• Collaborated with group leadership on strategic planning initiatives to drive business growth.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
• Improved overall productivity with the introduction of innovative process improvement initiatives.
• Ensured compliance with industry regulations and company policies, mitigating potential risks.
• Spearheaded continuous improvement projects, resulting in enhanced business performance.
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Managed vendor relationships, negotiating contracts for maximum value and efficiency.
• Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
• Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
• Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.

• Joined merchant marine on board ocean-going vessel as below: Deck Cadet: 1985 -1987 Third Officer: 1987-1991 Second Officer: 1992-1996 Additional Second Officer (Chief Officer, in-charge): 1997-2000
• Responsibilities included Ship navigation – Maintain and update all Mercator Charts, passage planning to meet target of availing safe navigation, good weather condition, optimum fuel consumption and maintain ETA (estimated time of arrival) from head office
• Navigational publications – IMO (International Maritime Org.) publications
• SOLAS (Safety of life at sea) publications, Her Majesty’s Navigation publications, IMDG Code book
• Fire and Life Safety - Responsible of onboard fire-fighting
• Weekly fire drill on main deck, cargo holds, confined spaces, machinery spaces (main engine room) and in accommodation
• Responsible for medical care of onboard staff and officers
• Maintained and update medical store according to WHO approved medical guide book
• Onboard medical officer (part of second officer’s responsibility), Cargo officer - loading and discharging of cargo, prepare loading and discharging plan, obtain approval from Master (assist Chief Officer as well as served as Chief Officer In-Charge)

Continuing education in Fire Protection Technician, completed the course, except for Fire Alarm II